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Position Details Job order - J1018-0221 - Permanent Full Time Title BPS Collections Supervisor Category Business Analysis (functional and technical) City Troy, Alabama, United States Job Description BPS Collections Supervisor Position Description The Collection Supervisor will be responsible for overseeing the day to day activities as they relate to Collection accounts in various stages of delinquency including coaching and development, report analysis, performance reviews, and other duties as assigned by senior management. Your future duties and responsibilities 1. Support Collection staff by coaching and developing, monitoring phone calls, completing performance reviews, and leading by example 2. Taking and resolving escalated calls 3. Setting goals, standards and expectations for Collectors 4. Participating in Agency reviews and call calibrations 5. Analyze data and make recommendations for revised collections strategies 6. Interact and provide feedback across all levels of collection operation Required qualifications to be successful in this role 1. At least 3-5 years management or supervisory experience preferably in a customer interaction environment 2. Ability to learn and understand FDCPA, FCRA, and other collection related legislation 3. Proficient in Microsoft Office applications, Internet, email4. Ability to motivate and manage customer contact representatives or collectors 5. Excellent verbal and written communication skills Nonessential Skills Desired 1. Bilingual (English and Sanish) 2. Skip tracing Education Requirements 1. High School Diploma, college preferred Skillsets: 3-5 years Management or Collections experience Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. Skills Collections Communication (Oral/Written) Microsoft Office Spanish Reference 642751 Click here to apply