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Job Details Job order - J0916-0808 - Casual Title Guest Services Representative Category Guest Services City North Battleford, Saskatchewan, Canada Job Description Guest Services Representative Sharing Success... through the provision of superior gaming operations services. With gross revenues in excess of 240 million dollars annually, SIGA is Saskatchewan's largest and most successful employer of First Nations people. SIGA is currently looking for creative, motivated, passionate, and energetic individuals to join our team. Education Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience. Experience Experience in the Gaming and/or the Hospitality industry. Experience interacting with the public and providing exceptional customer service. Experience processing cash, debit or credit card as payment. Knowledge Knowledge of SIGA's guiding principles, structure, and First Nations culture. Proficient in the use of MS Word, Excel and Outlook, with the ability to learn additional programs as required. Knowledge of casino department functions and casino promotions. Skills and Abilities Ability to select the appropriate communication methods and tools, depending on the audience and situation. Ability to provide exceptional hospitality based on First Nations values. Ability to follow direction and work within established procedures. Ability to work independently, be reliable, and take personal responsibility for tasks and deadlines. Ability to work as part of a team, demonstrating respect and consideration for others. Personal Suitability All SIGA employees must embrace cultural diversity and mutual respect in the workplace. Condition of Employment Must consent to a background check in order to qualify as a gaming employee Must obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA) •Must be 19 years of age or older Other Information Irregular hours including evenings, nights, weekends and holidays Could be exposed to tobacco smoke and high noise levels Congested workplace Sitting (2hrs at a time) Lifting (up to 50lbs, Players Club promotion items, assisting with trade show set up, other supplies) Keyboarding/Coordination of fine motor skills (continual except for breaks) Main Duties Reporting to the Guest Services Manager and under the supervision of the Guest Services Supervisor, this position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. Responsibilities include: Providing a wide variety of information to guests, assessing urgency and information needs, and referring as appropriate. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations. Probationary Statement EXTERNAL NEW HIRES ONLY: Upon completion of your probationary period, your salary will be $15.48 per hour, less applicable statutory deductions. As a First Nations owned and operated organization, we take great pride in being a leader in employing First Nations people and the positive impacts generated by the employment opportunities SIGA has to offer. We are looking for qualified, motivated and committed individuals who want to work toward the betterment of First Nations people. SIGA offers a competitive compensation and benefits package. Skills Adaptable to Change Communication Customer Service Decision making Results Orientation Working with others Reference 488668 Click here to apply