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Job Details Job order - J1217-0041 - Full-time Title Marketing-Guest Services Manager Category Marketing City Carlyle, Saskatchewan, Canada Job Description Marketing-Guest Services Manager Sharing Success... through the provision of superior gaming operations services. With gross revenues in excess of 240 million dollars annually, SIGA is Saskatchewan's largest and most successful employer of First Nations people. SIGA is currently looking for creative, motivated, passionate, and energetic individuals to join our team. Education Four Year Bachelor Degree in Business Admin, Commerce or Communications with a specialization in Marketing. Experience Minimum of five years of experience in marketing, guest or transportation services, including supervision and/or training personnel. Knowledge Knowledge of SIGA's guiding principles, structure, and First Nations culture. Proficient in the use of MS Word, Excel and Outlook, with the ability to learn additional programs as required. Knowledge of the gaming, hospitality, customer service (or related) industry. Knowledge of Casino Marketing, Players Club, Casino promotional and advertising activities. Knowledge of vehicle maintenance requirements, transportation standards, vehicle safety, and related procedures. Skills and Abilities Ability to research, recommend, and effectively implement operational changes. Ability to select the appropriate communication methods and tools, depending on the audience and situation. Ability to implement systems and processes that promote exceptional customer service. Ability to analyse issues or problems, consider multiple factors, and develop creative solutions. Ability to evaluate and facilitate progress toward unit or departmental goals, holding staff accountable for meeting commitments. Ability to collaborate and consult effectively across work groups, business units, and organizations, to meet program and organizational goals. Ability to demonstrate sensitivity to SIGA's organizational culture, while focusing on principles and goals. Ability to use personal commitment and positive attitude to motivate and guide others to achieve goals. Ability to lead unit budgeting, staffing, and evaluation activities. Ability to gather, interpret, and prepare accurate information in a timely manner. Ability to successfully apply service recovery techniques. Personal Suitability All SIGA employees must embrace cultural diversity and mutual respect in the workplace. Condition of Employment Must consent to a background check in order to qualify as a gaming employee Must obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA) Must be 19 year of age or older Other Information Irregular hours including evenings, nights, and weekends Could be exposed to tobacco smoke and high noise levels Congested workplace Periodic travel Main Duties Reporting to the General Manager, this position directs the provision of convenient services to Casino guests, and builds strong relationships internally and externally (Miyo-wîchêtowin), by providing overall management and oversight of the Guest Services department. Responsibilities include: Leading, planning and analyzing Guest Services operations, with strong emphasis on internal and external communications. Providing effective management of Unit staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering the Guest Services budget, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Serving shifts as the Manager on Duty on a rotational schedule. Monitoring department operations to ensure compliance with policies and procedures, and delivery of exceptional guest service. Participating in development of SIGA-wide Guest Services strategies. Modeling SIGA’s values, and presenting a positive image of SIGA in the community. Participating in other projects and activities as required, in pursuit of customer service excellence. As a First Nations owned and operated organization, we take great pride in being a leader in employing First Nations people and the positive impacts generated by the employment opportunities SIGA has to offer. We are looking for qualified, motivated and committed individuals who want to work toward the betterment of First Nations people. SIGA offers a competitive compensation and benefits package. Skills Adaptable to Change Communication Customer Service Decision making Results Orientation Working with others Reference 588099 Click here to apply