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Job Details

Job order - J1012-0006 - Contract
Title Part-time Contact Centre Agent(s)
Category Customer Service
City Toronto, Ontario, Canada

Job Description Part-time Contact Centre Agent(s)

This position reports to the Contact Centre Supervisor and is a single point of contact providing front-line customer service and support to all of LCBO’s external (public, agents, licensees, trade) and internal (stores, employees, head office) contacts on a variety of LCBO products and functions. The position is responsible for responding to and tracking customer inquiries, requests and feedback across multiple communications channels including telephone, email, chat, fax, mail and internet, as well as processing customer orders/transactions and other administrative functions.

QUALIFICATIONS:
•University/College Degree or demonstrated customer service experience is required.
•Strong written and verbal communication skills across multiple communication channels. Candidates have to possess advanced proficiency in business communication (verbal and written) are mandatory (Bilingual is an asset).
•Excellent keyboarding, advanced knowledge of Microsoft Office Suite, Windows, Internet, and Mainframe skills and be able to multitask effectively and efficiently are mandatory.
•Strong listening and interpersonal skills are required, as is working in a team environment.
•Demonstrated experience responding to customers in a professional, tactful, and courteous manner with demonstrated ability to manage difficult and demanding customers in a fast-paced multi-channel service environment.
•Proven data entry and general administrative experience for processing customer inquiries and orders on a variety of LCBO systems.
•Ability to work shifts that include evenings and weekend hours (some statutory holidays may apply) and sit for prolonged periods of time is mandatory.

To explore this challenging opportunity, please apply online by October 16, 2012. We appreciate your interest, and advise that only those selected for an interview will be contacted. The LCBO is an equal opportunity employer.



Skills
  • Bilingual (speaks & writes English & French)
  • Call Centre - Inbound
  • Customer Service
  • Data Entry
  • Retail

Reference 246061

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