At FCT, we are proud of our success and excited about our future potential. It is our employees' dedication and ongoing pursuit of excellence that has made us Canada's leading provider of title insurance. Our employees are empowered to harness new ideas, to unleash their imaginations and to create innovative products and services, as well as persistently seek ways to improve our service and respond to our customers' needs. Our employees are people whose passion for their work, commitment to customers, contributions to the company and influence on its corporate culture are what create and grow FCT.
We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve. We are currently seeking a Director Operations, Quebec & Atlantic for a position in our Downtown Moncton office. This role is ideally suited to individuals who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment.The successful candidate will be accountable to: Lead the operations management team to ensure alignment of activities against corporate goals and priorities Develop and maintain customer and internal partner relationships Coach and develop managers in a manner consistent with First Canadian Titles corporate values Achieve financial objectives by preparing an annual budget, managing expenditures, analyzing variances and initiating corrective actions Develop and implement a business plan based on strategic goals and objectives Achieve and exceed service levels in accordance with service level agreements Ensure maximum efficiency in order to achieve productivity goals, develop and maintain quality assurance best practices and lead continuous improvement initiatives
Requirements Ten (10) years experience in a leadership role, in the lending or legal industry Seasoned leader with a proven track record of successfully leading, developing and mentoring a team in excess of 80 people Post-secondary education with a business focus Minimum five (5) years mortgage administration or legal, real estate experience Proven and demonstrated experience in process engineering and continuous process improvements Leads, inspires and establishes a creative and collegial working environment The ability to work at the strategic levels as well as operate day-to-day activities Excellent analytical, organizational and communication skills, both written and oral Team player Driven, collaborative, high energy and multi-tasking leader Superior customer service skills Clear thinking problem solver /troubleshooter with ability to build strong working relationships at all levels Experience managing budgets, expenses and revenue growth Proficiency in Microsoft applications Preference will be given to bilingual candidatesWe offer a competitive compensation & employee benefits plan as well as an RRSP/Profit Sharing program. We thank all applicants for their interest; however only those individuals selected for an interview will be contacted. Thank you for choosing FCT!