Manager, Business Support and Administration
City, Province, Country:
Ottawa, Ontario, Canada
Number of Positions:
February 24, 2012
March 11, 2012
The Bank offers a competitive total compensation package with starting salaries, based on qualifications, generally ranging between $67,014 and $78,840* (job grade 16). *Where the Bank requires specialized skills, it may offer higher starting salaries to exceptional candidates.
Canada's central bank is the nation's pre-eminent macroeconomic policy institution. No other employer in the country offers you the unique opportunity to work at the very centre of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. No matter what your area of expertise, you'll enjoy an open culture and a superior work environment that will challenge, energize, and motivate you to excel. (More info)
The Currency Department is responsible for designing and issuing bank notes that Canadians can use with the highest confidence. It collaborates with other central banks to identify counterfeiting threats and common solutions, and regularly designs and issues new series of bank notes to ensure that they are of the highest security. A communications program aims at fostering awareness of the security features so that the general public, financial institutions and the retail sector can confidently recognize and use genuine bank notes. The department also supports the work of law enforcement and prosecutors in efforts to curtail counterfeiting. The distribution of bank notes is handled by Canada's financial institutions, but is overseen by the department.
Manager, Business Support and Administration will develop plans, processes and procedures to meet the needs of the Currency Department’s Strategic Leadership Team (SLT) and the Departmental Management Team (DMT). The manager also provides operational leadership to a team of four Executive Administrative Assistants and the Administrative Coordinator who must deliver continuous and reliable administrative services to the SLT and DMT.The manager reports to one of the SLT members and is the secretariat to the SLT. This position develops and coordinates the departmental work plan to ensure that the appropriate topics and issues are reviewed by the SLT and are ready for submission to the Bank's Management Council (MC) and Board meetings.The manager will implement various internal communication efforts in support of the departmental communications plan and lead departmental initiatives directed toward supporting a healthy work environment.
•develop and implement work plans to meet business and client needs and priorities; structure and coordinate the logistical aspects of day-to-day operations, including establishing team objectives and priorities, deploying delegated financial, material and human resources, and coordinating schedules and work assignments to ensure that plan attainment is feasible•demonstrate subject-matter knowledge and provide advice and guidance to others on matters relating to specific area/service•organize and coordinate the promotion of innovative approaches to improved internal communications (i.e., web, interactive communication sessions), including the management of communication sessions, staff updates around managing department initiatives and business updates•in collaboration with the Work Environment Committee members, implement initiatives to continue to enhance communications and promote a healthy work environment•create a healthy work climate for own administration team, build employee capability, support their professional development and enable employees to optimize their contribution•staff performance – recruit, evaluate and develop staff; ensure that policies around performance agreements and evaluations are met•monitor programs and work activities to ensure that quality and performance standards are met, and implement corrective actions to address significant variances •identify risks and opportunities and translate this knowledge to improve processes and operations, and recommend and implement revisions to accommodate changing business conditions for improved performance •ensure that processes and procedures meet or exceed established business norms, analyze current systems and procedures in light of evolving technology and best practices•communicate on an ongoing basis with internal or external clients to ensure understanding of client needs and support effective resolution of client inquiries and concerns, while developing and maintaining effective and collaborative work relationships with external and internal contacts•contribute to the development of medium-term plans by providing detailed information about service levels, business volumes and resource demands, and by validating provisional plans from operational and client requirements•provide input into the strategic planning process and align your division’s objectives with departmental and corporate objectives to ensure that the work of the team supports these objectives•develop and maintain effective and collaborative business relationships with internal and external entities by promoting the sharing of information and coordinating work with other teams within the department and the Bank that are working on related issues
•a minimum of a bachelor’s degree in business administration, communications or other relevant field•a minimum of five years of relevant work experience in business/team management and planning with increasing levels of management responsibilities or •an equivalent combination of education and experience may be consideredin addition•English and French essentiall •functional in second official language (training will be provided to help the selected candidate reach the required level of fully functional) •advanced technical computer skills with Microsoft Office software, including Excel, Word and PowerPoint•ability to research, distill and synthesize business issues and guide others toward effective solutions•ability to plan for the requirements of decision-making bodies and to assist others in the corporate planning processes, understanding how the Bank’s different functions fit together and relate to the department•facility to address complex situations, making creative use of resources and devising strategies to achieve objectives•ability to build and maintain effective relationships with internal and external partners•solid interpersonal, listening and negotiating skills, and the ability to establish credibility and respect•capacity to provide support, guidance and feedback to help others meet their objectives, performance targets and personal career goals•ability to work proactively to manage change and influence others to achieve goals•facility to promote collaboration across areas and to work collaboratively and effectively with others within the team, across teams and with other departments•ability to motivate yourself and others to generate and implement creative solutions and novel ways to advance the Bank’s knowledge •commitment to learning and self-development•sound analysis and judgment•strong communication skills, both oral and written
•fully functional in second official language•knowledge of the department's business lines, issues and priorities •knowledge of the corporate administrative policies and practices of the Bank and the department•knowledge of SAP
If you are a qualified candidate, please submit a detailed resumé and a covering letter by 11 March 2012. We will also ask you to complete a mandatory questionnaire during the application process.•Condition of employment: Candidate must be eligible for reliability status clearance.•Relocation assistance may be provided, if required. •We are committed to employment equity and we encourage applications from qualified men and women, including Aboriginal peoples, persons with disabilities and members of visible minorities. •Only the candidates selected for an interview will be contacted.
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