Operations Manager, Banking Services
City, Province, Country:
Ottawa, Ontario, Canada
Number of Positions:
June 27, 2012
July 11, 2012
Salary Range: The Bank offers a competitive total compensation package with starting salaries, based on qualifications, generally ranging between $65,379 and $85,772* (position grade 16 or 17). *Where the Bank has needs for specialized skills, it may offer higher starting salaries to exceptional candidates.
Canada's central bank is the nation's pre-eminent macroeconomic policy institution. No other employer in the country offers you the unique opportunity to work at the very centre of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. No matter what your area of expertise, you'll enjoy an open culture and a superior work environment that will challenge, energize, and motivate you to excel. (More info)
The Funds Management and Banking Department (FBD) oversees the funding and investment of Canada’s foreign exchange reserves, the management of the federal government’s wholesale and retail debt programs, and the investment of the Bank of Canada’s pension fund. FBD also manages the financial risk associated with these funds-management activities and provides back-office payment and settlement services to the federal government, foreign central banks, and key national and international payments organizations. As well, the department undertakes fundamental research on the safety and efficiency of payment and settlement systems to support its funds-management activities. Finally, the department is responsible for recommendations to the Department of Finance on the policies and strategic direction for the Bank of Canada’s funds-management activities.
You are part of a management team of four in the Payment and Settlement Operations Division of FBD, overseeing the work of approximately twenty-five Banking Services Representatives who provide securities and payment settlement services through the Automated Clearing Settlement System (ACSS), the Canadian Depository for Securities (CDSX), the Large Value Transfer System (LVTS), the CLS Bank and the Canadian Derivatives Clearing Service (CDCS). While various deadlines must be respected throughout the day, you need to ensure that high standards for continuity, reliability and integrity of operations are achieved on a daily basis. The work of the unit is based on strong processes and procedures. Suboptimal performance could have serious implications for the reputation of the Bank, as well as financial consequences for the Bank or other participants in the securities and payment systems. Operations are time-critical and are carried out Monday through Friday during a 20-hour workday beginning in the overnight hours and ending at 19:00. To ensure smooth operations, you are therefore expected to develop and implement staffing schedules, resolve problems and emergencies in a timely fashion, ensure that staff receive appropriate training, and provide subject-matter expertise. Finally, the Operations Manager may represent the Bank on external subcommittees of the payment, clearing and settlement system and contribute to analysis of banking systems and procedures, risks and opportunities. Operations are conducted from two sites, and you will be expected to alternate between the two sites.
•oversee daily banking operations, making sure that deadlines are met and helping staff resolve critical issues •structure and coordinate all aspects of day-to-day banking operations, including developing staffing schedules and establishing team objectives and priorities•staff performance – recruit, evaluate and develop staff; ensure that policies around performance agreements and evaluations are met•monitor programs and work activities to ensure that quality and performance standards are met, and implement corrective actions to address any significant variances •ensure that business processes and procedures meet or exceed established banking industry norms; analyze current systems and procedures against best practices•identify risks and opportunities and translate this knowledge to improve processes and banking operations, and recommend revisions to accommodate changing business conditions for improved performance •develop and maintain effective and collaborative work relationships with external and internal contacts, e.g., clients, suppliers and interdepartmental working groups, to effectively conduct the day-to-day business of the team •contribute to the development of business plans by providing detailed information about service levels, business volumes and resource demands, and by validating provisional plans from operational and client requirements •share responsibility for coverage of end-of-day settlement operations and on-call support of overnight banking operations on a rotation basis•maintain and continually evaluate for opportunities to improve business continuity, disaster recovery and emergency measures preparedness
•a minimum of a bachelor’s degree in business, finance or public administration •a minimum of five years of related work experience with increasing levels of management responsibilities, including a minimum of three years of work experience managing a teamor•an equivalent combination of education and experiencein addition•English and French essential•functional in second official language (training may be provided to help the selected candidate reach the required level of fully functional)•experience in the operational areas of banking and/or finance•knowledge of payment, clearing and settlement issues and practices•ability to direct and monitor an operational environment•ability to distill and synthesize business issues and to guide others toward effective solutions•ability to build and maintain effective relationships with internal and external partners•solid interpersonal, listening and negotiating skills, and the ability to establish credibility and respect•sound analytical skills and judgment•strong communication skills, both oral and written
•fully functional in second official language•good knowledge of Canada’s financial system, including ACSS, CDSX, CDCS and LVTS.•good knowledge of SWIFT•understanding of the Bank’s functions, organization, processes and systems•familiarity with the Bank’s technological environment and computerized applications
If you are a qualified candidate, please submit a detailed resumé and a covering letter by 11 July 2012. We will also ask you to complete a mandatory questionnaire during the application process.Notes •Condition of employment: Candidate must be eligible for secret security clearance.•Relocation assistance may be provided, if required. •The work schedule is 37.5 hours per week. Availability to work until 19:30 one or two nights per week is required. On-call work will be shared with the other Operations Managers.•Candidates are required to work from both Ottawa locations (Head Office and the Ottawa Support Centre). Operations are conducted from the two sites, and you will be expected to alternate between them.•We are committed to employment equity and we encourage applications from qualified men and women, including Aboriginal peoples, persons with disabilities, and members of visible minorities. •Only the candidates selected for an interview will be contacted.
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