Candidate Technical Support - Troubleshooting & FAQ's

If you are having technical difficulties with our Careers section, please contact us at or 1-877-427-7717, Monday through Friday from 8 a.m. to 8 p.m. (ET), excluding holidays. Please include the details of the problem you are having, including the following:

  • Exact brand and version number of your browser.
  • Version of the operating system you are using.
  • Internet connection type and speed.
  • Type of CPU and the amount of RAM in your computer.

Frequently Asked Questions

I'm a first-time user. How do I begin?

If this is your first time creating your candidate profile on this Web site, click on the "My Profile" link in the left navigation.

Enter your e-mail address under then click "Create Profile." The profile page will appear for you to fill out. When you are finished filling out the profile page, click on the "Save My Profile" button at the bottom. Your profile will be saved and a system-generated password will automatically be e-mailed to you.

The next time you log on you will be able to change your password.

I'm getting an "Incorrect Login Information" message.

If you are trying to log on to your profile and are receiving the message "Incorrect Login Information," follow these steps:

  • Enter your e-mail address in the field provided. Below this field you will see a sentence that reads, "Forgot your password? Enter your e-mail address above, then click here. Your password will be sent to this address immediately." Follow the instructions to ensure you do indeed have the correct password.
  • If you are still having problems, try typing in the password rather than cutting and pasting it from the e-mail that was sent to you. Sometimes an extra space can be copied by mistake, which will render your password invalid.

Try the following if none of the above solutions have worked:

  • Enable your cookies.
  • Delete your cookies.
  • Make sure the date and time on your computer are accurate.

The site freezes on me or I receive a script error.

Causes for freezes and script errors may be the following:

  • An old version of Internet Explorer (click on the links provided to download the most recent version of either browser):
    Internet Explorer:
  • Your cookies may not be enabled. Enable them to medium security.

My session has expired. How do I reset the page?

If you're getting the message, " Your session has expired. Please login again.", visit our Careers page (Careers) and click on the "Job Opportunities" link to reset your session.

I've created a profile but I haven't received my password.

If you haven't received your password even though you've submitted your profile, check the following possible reasons:

  • Typo when entering your e-mail address.
  • Your e-mail server is down at the time the password was e-mailed.
  • Your e-mail inbox is full and could not take this e-mail.

Please contact us at or 1-877-427-7717, Monday through Friday from 8 a.m. to 8 p.m. (ET), excluding holidays.

How do I upload my resume?

In order to upload your resume to be part of your profile, please follow these steps:

  • Go in to your profile and scroll down to the bottom of the page where it says "OPTIONAL: Please upload your formatted resume."
  • The line underneath reads "To upload your latest resume in an approved format (MS Word, MS Excel, Adobe PDF, RTF), please click here." Once you click, you will see a small window pop up.
  • Click on "Browse" and find your resume from wherever you have saved it.
  • Click "Open" and your resume title will appear in the field next to the Browse button.
  • Click on "Upload" and you're done! You will see a message verifying that your resume has been saved. Close the window.

Your can overwrite your previous resume by uploading a file of the same name and format. Or you can upload a new resume with a different name and/or format. If you would like to remove old resumes, please contact us at or 1-877-427-7717, Monday through Friday from 8 a.m. to 8 p.m. (ET), excluding holidays.

Do I need to create a profile to apply for a job?

Yes. Click "Login" and enter your e-mail address under "New applicant?". You'll be provided a quick form to fill out, including a place to specify your particular skills and a window in which to upload your resume. Once you've saved this profile, your password will be e-mailed to you. You can use this password to access your profile at any time.

Do I need to apply for a job to create a profile?

No. Once you are at the job listings page, you will see a link labeled "My Profile." Click on this to go to the login page and follow the steps for creating or updating your profile. This will be saved in the system and as recruiters perform searches on the database they will immediately have access to your profile.

How do I make my profile inactive?

In the event that you wish to conduct a job search in the future, profiles are made inactive rather than cancelled or removed. You are able to make your profile inactivate so that the recruiters know you are not looking for a position. Simply log on to your profile, go to "Please indicate your status" and change your status from "Actively searching" to "Not searching." Should you decide you want to look for a job again, whether it be in a few months or a few years, you can log on to your profile again, reactivate it and update it. If you have any more questions, please contact us at or 1-877-427-7717, Monday through Friday from 8 a.m. to 8 p.m. (ET), excluding holidays.

How do I use the job listings page?

There are several ways to go about a job search on our job listings page. You can search by keyword and you can use any combination of the pull-down filters.

The content on the job listings page is live and is updated in real-time. New jobs will appear at the top of the list as they become available, and jobs that are no longer available are removed immediately. You can be confident that if the job is on our Web site, it is an open job.

Using the filters: You will notice several drop-down menus on the job listings page. Each of these will filter the jobs in the following ways:

  • Province
  • City
  • Employment Type
  • Job Category
  • Position ID

To use the menus, simply drop-down the list and highlight your selection. When you are ready, click "Search." You can use one or more of these menus to refine your search.

You can also combine the drop-down menus with the keyword search to further refine your search. Simply type in your keyword(s) and click on "Search." You can also use the keyword search by itself.

What are the technical requirements for using this tool?

For best results, please download the latest versions of Internet Explorer. Other browsers may also be used, but you may experience limited functionality.
Internet Explorer:

How do I search for specific jobs?

You can search for a specific job by entering the title of the job in the "Keywords" field. If you see a job that is particularly appealing to you, make note of the "Position Title" or "Position ID." The next time you visit our website to search the employment opportunities, you can enter the title or ID in the "Keywords" or "Position ID" filter fields.

Can I view only the most recent jobs that have been posted?

Jobs appear in order from newest to oldest. The most recent jobs will always appear at the very top of the listings, whether or not they have been filtered.

Do I have to fill out a new application form every time I apply for a new job? Can I save my application form?

A link to your profile is automatically created every time you apply for a position, so you only have to fill it out once. Please note that you are free to update your profile at any time.

Should I fill out all of my skills in the application form?

The more skills you specify, the greater your chances are of being pulled up on a search by a recruiter.

What do the different "Job Categories" mean?

"Job Categories" are different areas of employment. You can specify one or more of these categories if you wish to limit your candidature to specific areas of work.