UX/UI Designer


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Toronto, Ontario, Canada
Salaried Full-Time

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Job Description:

OTN brings virtual care innovation to the healthcare system so that the people of Ontario can get the care they need when and where they need it most: at home, in their community or in hospital. For more than a decade, OTN has increased access to health care and education across the province with one of the world's most extensive telemedicine networks. Working with its many partners and leveraging its unique knowledge of health care and digital technology, OTN addresses challenges by introducing and spreading new ways of delivering care that benefit patients, care providers and the healthcare system. An independent, not-for-profit organization, OTN is funded by the Government of Ontario.

OTN is seeking a UX/UI Designer. The UX/UI will, utilize research and solid understanding of user centered design principles as part of the User Experience Design team, works with Product Development teams and members of the User Experience Design Team to deliver innovative customer focused solutions for various products and services at OTN. As the UX/UI Designer you will contribute to promoting quality and consistency of UX/UI designs by creating user centered, compelling and intuitive user experiences. You will develop user flows, wireframes and hi-fidelity mock-ups and prototypes to effectively communicate user interactions and design ideas, including creating and maintaining the UX patterns library and product brand guidelines & specifications. The role is located in OTN's Toronto office and reports to the Team Lead-Senior UX Designer.

Responsibilities and Activities:
Demonstrate good understanding and practices of UX design principles, UX research methodologies, UI design and usability guidelines through strong hands-on experience and a compelling portfolio
In collaboration with other members of the UX Team, develop and maintain UX design patterns, product brand guidelines & specifications and product UX design framework
Create wireframes, low & hi-fidelity mock-ups and prototypes in accordance with the UX design framework and product brand guidelines & specifications
Execute interaction and UI design as a part of a multi-disciplinary team
Must have an exceptional eye for detail and passion for quality
Ability to translate business and user requirements into streamlined screens, user flows that support desirable user experience
Collaborate with a core team of various design disciplines and content writers
Design, polish and strive for a consistent, coherent and accessible OTN experiences across all products and services
Ensure every piece of information and data surfaced on UI is useful and relevant to users' needs
Work closely with the UX Team Lead and other members of the UX Design Team to develop compelling user experiences across OTN's platforms including what options to present to stakeholders and making final decisions between competing designs to align with the UX vision and with the long-term product roadmap
Consult various stakeholders and follow the internal UX design process to get the job done on time, with quality and accurate translation of business and user needs, adhere to the product brand guidelines & specifications
Lead design review sessions with project teams, acquiring consensus, and getting approvals on designs and challenge project teams to create a cohesive user experience
Rationalize solutions and effectively communicate ideas and designs via Sitemaps, User Flows, Wireframes, high-fidelity mock-ups and Prototypes

Create, maintain and validate UX artifacts such as Customer Journey Maps, User Personas, User Scenarios, Information Architecture, User Flows, wireframes, high-fidelity mock-ups and Prototypes
Mindfully design for the user's full portal experience including their activities on legacy elements and the needs to pass back and forth between applications
Engage stakeholders (internal and external) in UX Research and product design to align on product UX strategy with multiple cross-functional teams
Be highly involved in UX Research along with Product Owner(s) and Client Engagement where client users will experience the product offering
Must have the ability to establish UX Research (testing) criteria and UX Research goals, assess outcomes and work with project teams to adjust UX/UI to meet the needs of the users
Recommend UX Research methodologies and produce supporting artifacts including sketches and prototypes to support UX Research when required
Communicate user interactions and user interface behavior for consumption by the Development and Quality Assurance teams through creation of the product brand guidelines & specifications
Work closely with Developers, Business Analysts, Quality Assurance Analysts, Product Owners and Product Managers to implement desired user experience
Understand and promote Agile framework and methodologies
Keep abreast of UX industry development and new technologies

Qualifications and Attributes:
University Degree in Design or similar field
Certification in UX, experience or equivalent
Experience with wireframing, product visual design and prototyping tools such as Balsamiq, InVision, Sketch, Illustrator, Axure or other similar tools
Solid understanding of responsive design practices and demonstrated experience with designing for multi-devices
Familiar with using Confluence Wiki, JIRA or similar tools
Experience and understanding of User Experience Design processes and tools
Experience and understanding of Agile Processes in product development
Experience with multiple modes of UX Research such as surveys, focus groups, interviews, task analysis, contextual inquiry, card sorting and ethnographic research
Good knowledge of User Personas, User Scenarios, User Flows, Information Architecture and Customer Experience maps
Excellent communication and presentation skills
Aptitude for learning, understanding and applying new concepts
Portfolio that demonstrates relevant experience and job qualifications as described in the job description is a must
Required to undergo a criminal reference check

If you have strong communication and organizational skills and committed to excellence in delivering extraordinary customer service, check out our website: www.otn.ca. Please apply to this opportunity by clicking on the careers link on OTN's website or forward your resume via fax: 416 446-4128 quoting; UX/UI Designer. We thank all applicants; however only those considered for an interview will be contacted. No agencies please.

OTN does not solicit personal information such as banking information or passport information over social media sites for employment purposes.

OTN is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

If you require accessibility accommodations to participate in the recruitment process, please let me know.

To receive any OTN document required by the AODA and its standards not listed above or to receive any public document on OTN's website in an alternate format, please contact Customerservice@otn.ca.

For users requiring Teletypewriter (TTY) Services, please contact us using the TTY service: 1-855-368-6889.


  • Communication (written and oral) skills
  • Design
  • Problem Solving Skills
  • University Degree

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The material contained herein is provided for informational purposes only. All open jobs offered by OTN on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While OTN attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. OTN reserves the right to transfer applicants details to our recruitment partners. Strict confidentiality will be observed at all times. OTN is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

We thank all applicants for their interest; however, only selected candidates will be contacted. No agencies please.


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