Digital Program Delivery Lead


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Strategy & Business Development
Toronto, Ontario, Canada
Salaried Full-Time

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Job Description:

OTN brings virtual care innovation to the healthcare system so that the people of Ontario can get the care they need when and where they need it most: at home, in their community or in hospital. For more than a decade, OTN has increased access to health care and education across the province with one of the world's most extensive telemedicine networks. Working with its many partners and leveraging its unique knowledge of health care and digital technology, OTN addresses challenges by introducing and spreading new ways of delivering care that benefit patients, care providers and the healthcare system. An independent, not-for-profit organization, OTN is funded by the Government of Ontario.

OTN is seeking a multifaceted individual who will be responsible for leading the day to day delivery of the Platform program that comprises of multiple tracks of work such as UX/UI, Design, Procurement, Infrastructure, and multiple releases. The Digital Program Delivery Lead is will lead the delivery of end to end solutions of multiple technology projects of different complexities, duration, scales, and states of execution that support OTN's digital mandate. The incumbent will support the multi-year Strategic Roadmap of technology projects by collaborating with different business partners organizational-wide using Agile methodologies and tools.

Qualifications and Attributes:
- 10+ years of Program and Project Management experience
- Experience in planning technology roadmaps that is over a 2-3year period.
- MBA and/or PMP certification are assets
- Excellent knowledge of digital technologies and capabilities
- Established track record of organizing and leading cross-functional and multi-disciplinary teams (i.e. technology, user experience, and business consulting) through the successful planning and execution of complex programs and portfolios (mixture of large, medium, and small project of different priorities and scale)
- Experience with project gating methodology is an asset
- Experience with Agile methodologies and processes
- Experience managing Programs with solutions deployed in the Cloud
- Excellent collaboration, team building, and relationship management skills
- Understanding of the significance of IT infrastructure and/or Application change in a diverse environment with familiarity in technology strategy and architectural concepts
- Exceptional communication skills (verbal & written) complemented by extensive experience in presentation, negotiation, and persuasion skills
- Excellent organizational and stakeholder management skills
- An advocate for continuous improvement and operational excellence in all aspects of Experience Design, Delivery, Application Development, QA, and Support/Maintenance
- Proven track record of implementing & leading improvements in project life-cycle.
- Ability to identify projects at risk and take appropriate action to recover
- Ability may substitute for stipulated academic/experience requirements
- Required to undergo a criminal reference check.

Responsibilities and Activities:

- Maintain the overall project plans across multiple areas to ensure effective delivery within the budget while being accountable for the major projects are delivered
- Lead and oversee all components of the budget, resourcing, and timelines across User Story definition (Functional Requirements), Build, and Run states
- Management of multiple projects by keeping an optimal balance between delivery time, delivery cost, and quality assurance to maximize benefit yield
- Provide strategic recommendations on resource alignment/dedication and prioritization such as people resources, budget, and project criticality to the Program Leadership
- Lead the formulation of innovative ideas and solutions on processes and systems with PMO to continuously evolve the efficiency and execution of the program
- Track risks across all programs and develop mitigation plans - escalating to Program Leadership when necessary
- Report on the health of the Program by utilizing overall status, estimates, risks, financials, and any other necessary data/information
- Lead the coordination of all project objectives and activities while communicating the information to both colleagues and key stakeholders consistently and transparently
- Manage and facilitate group-wide communications that is consistent and transparent across different programs to ensure the overall project objectives are clear, and are visible to both colleagues and key stakeholders
- Manage the relationships with User Experience, Product, and Technology teams while driving them throughout the Program plan which comprises of planning (inclusive of functional requirements), Go-Live, and run states of multiple projects
- Anticipate business needs to influence the development of solutions by maneuvering through a matrixed set of relationships, influencing direction, and receiving input from various stakeholders
- Build partnerships and negotiate with numerous internal and external stakeholders across business and IT organizations
- Perform other related duties as assigned by the manager
- Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all other corporate/departmental policies and procedures.

If you have strong communication and organizational skills and committed to excellence in delivering extraordinary customer service, check out our website: Please apply to this opportunity by clicking on the careers link on OTN's website or forward your resume via fax: 416 446-4128 quoting- Position name prior to date posting ending. We thank all applicants; however only those considered for an interview will be contacted. No agencies please.

OTN does not solicit personal information such as banking information or passport information over social media sites for employment purposes.

OTN is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

If you require accessibility accommodations to participate in the recruitment process, please let me know.

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  • MBA (Masters in Business Administration)
  • Organizational Skills
  • PMP
  • Project Management

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The material contained herein is provided for informational purposes only. All open jobs offered by OTN on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While OTN attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. OTN reserves the right to transfer applicants details to our recruitment partners. Strict confidentiality will be observed at all times. OTN is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

We thank all applicants for their interest; however, only selected candidates will be contacted. No agencies please.


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