Opening Statement
The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.
At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.
As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.
Position Summary
***PLEASE NOTE - The City of Kingston has engaged the professional services of Boyden Executive Search to support recruitment efforts for this particular position. All qualified and selected applicants will be forwarded to Boyden Executive Search for consideration***
The Director, Licensing & Enforcement Services provides vision, leadership, and strategic direction to ensure all operational decisions and actions for the department are informed by and compliant with all applicable acts, legislative requirements, by-laws, and policies. The Director will ensure the City’s mission, vision, and values, and Council priorities are incorporated into strategic and operational activities and services.
This position is responsible for a variety of very high-profile services including licensing, property standards, general by-law, noise and animal control, parking operations and enforcement and general administration. The Director must ensure consultation and collaboration with a variety of municipal departments and community groups and partners, while keeping current with industry and legislative changes.
The Director is responsible for integrating strategic planning, operational activities, and the interests and needs of stakeholders, while ensuring fair, ethical, and responsible decision making, and appropriate management of resources.
KEY DUTIES & RESPONSIBILITIES
Lead the department in providing exceptional service to Council, Committees, the CAO, and staff, on all, licensing and enforcement issues affecting the City.
Develop strategies and provide advice and guidance that aligns with objectives established by Council and the Corporate Management Team.
Act as Council’s resource on all Licensing & Enforcement matters through education, information sharing, and providing creative and best practice solutions for the City.
Draft and present reports for both public and closed session meetings, attend Council meetings and committee meetings as required.
Manage the Licensing & Enforcement and Parking Operations team by engaging staff, providing development opportunities, mentoring as required, and fostering a positive environment.
Directs the administration and approval of business & short-term rental licenses, sign permitting, on-street leases, lotteries, and trades.
Oversees By-law enforcement, parking enforcement and operations of city-owned lots and all activities of Officers and Licensing Agents.
Fosters relationships with regional and provincial government, service providers/partners and the community.
Remain well versed in the legislative and regulatory frameworks affecting the municipality and ability to address emerging issues and trends as necessary.
Oversee the talent and financial resources for the department to ensure they are being used effectively.
Preparation and oversight of budgets and related programs, including the parking reserve fund.
Management of direct reports by monitoring progress toward goals with sustainable results, developing successors, and resolving problems in alignment with the organization’s vision and strategic plans.
Demonstrate a high degree of integrity and maintain and project an image of trust and public service.
Provide specialized advice and act as the media spokesperson for Licensing & Enforcement matters.
Adhere to regulations under several Federal and Provincial Acts including the Alcohol and Gaming Act.
Qualifications, Competencies
4-year university degree in Business Administration, Commerce, Engineering, Planning, or a related field
7 years management experience including leading and directing a group of professionals; including experience in corporate strategic planning, and implementation of plans and policies
Progressively responsible management experience, in property standards, parking and by-law enforcement programs and services
Experience in annual budget process and financial reporting/forecasting
Experience in the integration of customer service best practices
Experience with enforcement and dealing with related acts and legislative and regulatory frameworks including the Municipal Act, Building Code Act, Planning Act, and By-laws along with industry standards and applicable law
Skills, Abilities, Work Demands
Exceptional communication and public relations skills, conflict resolution, problem solving, change and project management skills, process implementation and leadership skills to build business relationships and implement strategies to optimize both quality and cost effectiveness of service delivery.
Ability to research and analyse, and effectively respond to emerging opportunities and risks in a politically sensitive environment, build trust and credibility with competing demands and priorities to balance objectives with organizational needs and corporate initiatives.
Ability to coach, motivate and develop employees and build relationships, and negotiate, facilitate, and deliver information to a wide variety of audiences.
Demonstrated ability to manage financial, human, and physical resources with developed analytical and business planning skills with a proven track record for long term visioning, planning, and budgeting.
Ability to coach, motivate and develop employees.
Required to obtain and maintain a satisfactory criminal record check.
***PLEASE NOTE - The City of Kingston has engaged the professional services of Boyden Executive Search to support recruitment efforts for this particular position. All qualified and selected applicants will be forwarded to Boyden Executive Search for consideration***
Closing Statement
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca.
Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
