Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and thank these nations for their care and stewardship over this shared land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.
At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.
As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services while working for an organization known for excellence and innovation.
Position Summary
*Rate of Pay based on 2023 Rates*
The Museum Assistant supports the daily operations of the two City-owned museums: including the MacLachlan Woodworking Museum and PumpHouse Museum as well as Kingston City Hall National Historic Site. The primary responsibility of this position is to facilitate the visitor experience through the delivery of excellent customer service, site interpretation, program delivery and special events. The Museum Assistant is also required to support the work of the Curators through research, exhibit development and outreach initiatives as well as to assist the Civic Collections Technician with collections care. This position is also expected to support volunteers and seasonal staff in tandem with the site Curators and the broader Heritage Services Team.
KEY DUTIES & RESPONSIBILITIES
Assist with the daily operations of the two City-owned museums and Kingston City Hall National Historic Site, including some facility support
Provide excellent customer service, including greeting the public, site orientation and cash sales
Facilitate public tours and support program delivery and special events
Deliver educational programs to school, university, adult and seniors groups as needed
Support the Curators through research, exhibit development, outreach initiatives and assist with collections care
Support volunteers and seasonal staff in tandem with the site Curators
Support marketing programs and initiatives
Respond to public enquiries as needed
Perform routine tasks related to office administration and cash handling
Prepare reports as needed
Other duties as assigned
Qualifications, Competencies
3 year diploma/degree in Museum Management, Museum Studies, History, Public History or equivalent
Six (6) months of recent experience in museum, customer service and cash handling
Up to date technical knowledge of museological practices, including research, exhibit design and installation, collections care, object handling, programming and event coordination
Public speaking experience preferred
Knowledge of subject areas relevant to the two City-owned museums (MacLachlan Woodworking Museum and/or PumpHouse Museum) and Kingston City Hall National Historic Site
Experience working with Microsoft Office as well as ticketing, data entry and database software is preferred
Knowledge of the Occupational Health & Safety Act and WHMIS
Must have own transportation and a valid "G" Ontario class driver’s licence
Required to obtain and maintain satisfactory criminal record check, with Vulnerable Sector check
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork
Skills, Abilities, Work Demands
Excellent customer service and interpersonal skills
Excellent oral and written communication skills
Willingness to work in a dynamic, team oriented environment
Ability to multi-task, adapt to change, solve problems and be self-directed when needed
Attention to detail and mental/visual alertness
Comfortable using hand tools and other materials associated with site interpretation and program delivery
Occasional contact with heat, cold, humidity and the outdoors
Some evening and weekend work is required
French or other languages considered an asset
Closing Statement (Internal Career Opportunities)
Please apply to Internal Career Opportunities at: www.cityofkingston.ca/MyCareer
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
