Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and thank these nations for their care and stewardship over this shared land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.
At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.
As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services while working for an organization known for excellence and innovation.
Position Summary
*NOTE - Rate of Pay Based on 2023 Rates*
Reporting to the Manager, Heritage Programming, the Heritage Operations Assistant provides front-line customer service to visitors to the PumpHouse Museum and City Hall National Historic Site, including selling tickets and gift shop items to visitors, assisting with public programs, delivering tours and providing outstanding customer service. This position will support the larger Heritage Services team in preparing for and assisting in the delivery of programs and exhibitions.
KEY DUTIES & RESPONSIBILITIES
Work primarily onsite at the PumpHouse Museum and other sites (as needed)
Complete admission, gift shop and sales related tasks for cash and Point of Sale (i.e. debit and credit) machine transactions and check-ins using the online ticking system
Assist visitors with booking tickets and respond to visitor queries
Contribute to public programming for site visitors, including tours of museum exhibitions and collections, assisting in the delivery of education and school programs
Support special events, workshops and programming
Provide general museum administration assistance, including but not limited to data entry, filing and photocopying
Collaborate effectively as part of a large team within the Heritage Services department
Light housekeeping duties, sanitization and site inspections
Hours include weekend, holidays and evenings, up to 24 hours/week
Other duties as assigned
Qualifications, Competencies
High School (Grade 12) diploma
6-months Cash Handling Experience, interpretation and programming experience
Public Speaking, customer service experience, providing guided tours, assisting with programming
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork
Skills, Abilities, Work Demands
Proven customer service skills
Bilingualism (English and French) desired; additional languages also welcome
Ability to multi-task, adapt to change, solve problems, work independently and be self-directed when needed is essential
Experience working with infants, toddlers and school-aged children an asset
Public Speaking, customer service experience and leadership skills are an asset
Experience working in a museum, gallery, heritage site, and/or educational setting
Valid Class ‘G’ Ontario Driver’s License is considered an asset
Must obtain and maintain a satisfactory criminal record check, including vulnerable sector check
Closing Statement
Please apply to Career Opportunities at: www.cityofkingston.ca/Careers
Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca
Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
