Groom & Associates
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Client Manager - Commercial
Title: Client Manager – Commercial InsuranceStatus: Full-time, PermanentLocation: Ottawa, ON (Hybrid)Salary: Competitive + Bonus + BenefitsTO APPLY: Please send your resume to Pamela.kumaravelu@groomassocies.comWe are looking for a positive and professional individual to join our team as ClientManager. To succeed in this position, you must be detail-oriented, highly organized, andpassionate about exceptional client service. The role will involve intricate collaborationwith other team members, particularly the Account Administrator and Account Executive.Responsibilities:• Managing a portfolio of predominantly technology industry clients, building relationships based on trust and Expertise.• Handling overall account management, including renewals, mid-term changes, remarketing, contract reviews and claims.• Working closely with the Account Executive in identifying client exposures, strategizing on program structure, and recommending ongoing coverage improvements.• Collaborating with the Account Administrator to coordinate documentation requirements and identify overall account support needs.• Actively participating in new client opportunities, including analyzing pre-existing insurance programs and formulating recommended improvements.• Developing professional relationships with underwriters and negotiating on a win-win basis.Qualifications:• RIBO license required (or to be obtained within 4 months of employment).• A minimum of 5 years commercial insurance experience, preferably within the Technology industry.• Completion of University degree is preferred.• Strong organizational skills with a high degree of attention to detail.• Ability to build and maintain positive relationships with key business partners and clients.• Comfortable with problem-solving, critical thinking, and decision-making.• Excellent communication skills (both verbal and written).• Aptitude towards teamwork and adaptability.• Ability to effectively participate in multiple projects and meet deadlines.• Strong knowledge of Microsoft Office suite of programs.We thank all candidates for showing interest in this role; however, only retained candidates will be contacted.For more information on our recruitment services, please visit our website www.groomassocies.com
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