At FCT, we are proud of our success and excited about our future potential. It is our employees' dedication and ongoing pursuit of excellence that has made us Canada's leading provider of title insurance. Our employees are empowered to harness new ideas, to unleash their imaginations and to create innovative products and services, as well as persistently seek ways to improve our service and respond to our customers' needs. Our employees are people whose passion for their work, commitment to customers, contributions to the company and influence on its corporate culture are what create and grow FCT.
We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve. We are currently seeking a Title Officer, for our Downtown Hamilton Office. This role is ideally suited to an individual who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment. Reporting to the Manager, you will undertake the following: Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience. Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying -Underwriting Guidelines, as applicable, to all files. Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.) Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements Accountable for to maintain up to date knowledge on all corporate and lender polices and procedures and apply as applicable. Prepare applicable documents (i.e. mortgage document package, title change documents etc.) as per respective lender program requirements. Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing. Action Lender Reports as required
Graduate of a law clerk/legal admin program or equivalent experience is required. Minimum of 6 months experience with the end to end real estate transaction cycle Exceptional phone manner with strong communications and interpersonal skills. Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment. Strong understanding of basic mathematic principles. Detail oriented and proven ability to multi-task in a fast paced environment. Ability to exercise good judgment in protecting confidential information. Intermediate computer skills in MS Office and Outlook. Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m. We offer a competitive compensation & employee benefits plan as well as an RRSP program. FCT is an Equal Opportunity Employer.We thank all applicants for their interest; however only those individuals selected for an interview will be contacted. Thank you for choosing FCT!
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCTs hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation