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Keeping You Moving::
RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.
This is an exciting opportunity for a new graduate who wishes to build a career in insurance. You would be part of a dynamic team and would serve as the first point of contact for our clients and brokers. This is a 24/7 work environment with non-traditional shifts.We have full time, contract opportunities available.
Who you are::
Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.
What you will achieve in this role::
•Provide support to our customers and brokers with their claims experience•Expert knowledge of Insurance coverage within multi line business products•Building relationships in a dynamic culture•Empowerment to challenge status quo, do the right thing in getting the job done•To exceed targets on all standard quality assurance expectations through call monitoring, phone statistics and accuracy of claim intake details•Deliver Brilliant service by responding to all new claims and inquiries accurately and efficiently. • Create a positive client experience by understanding and meeting the customers’ needs. • Contribute to team success by consistently leveraging RSA Brand Beliefs and best practices•Opportunity for career growth as early as 12 to 18 months
What you bring to this role::
•Bilingual (French or English) a must•University degree or College diploma an asset•Minimum 1 year servicing clients on the phone •Excellent verbal and written communication in providing world class customer service•Excellent time management skills with the ability to multi-task and grasp new concepts•Excellent computer, keyboarding skills and familiarity with Microsoft Office software•Upon hire, immediately enrol and successfully complete the C11 – Principles and Practices of Insurance course and continue to work towards your CIP designation
Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Where did you first learn about this position?*
-- select one --
An employee referral
I am a current RSA Employee
I am a current CNS Employee
I am a current Johnson Employee
I am a previous RSA employee
I am a previous CNS employee
I am a previous Johnson employee
Reference#: EX049840 ... Johnson Intranet Web Site
Reference#: EX049841 ... RSA Corporate Web Site
Reference#: EX049842 ... RSA Intranet Web Site
Reference#: EX060052 ... Johnson Corporate Web Site
Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.
RSA is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted for an interview.