Assistant Director, Facilities

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Requisition #:  J0113-0881

Position Title:  Assistant Director, Facilities

Employment Type:  Full-time

Position Type:  Regular

Location:  234 Wellington Street

City, Province:  Ottawa, Ontario

Country:  Canada

Job Category:  Management

Number of Positions:  1

Date Posted:  January 25, 2013

Closing Date:  February 17, 2013

Salary Range:

Salary Range (annual salary): The Bank offers a competitive total compensation package with starting salaries, based on qualifications, generally ranging between $104,637 and $130,796* (job grade 20).

*Where the Bank has needs for specialized skills, it may offer higher starting salaries to exceptional candidates.

Take a Central Role at the Bank of Canada:

Canada's central bank is the nation's pre-eminent macroeconomic policy institution. No other employer in the country offers you the unique opportunity to work at the very centre of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. No matter what your area of expertise, you'll enjoy an open culture and a superior work environment that will challenge, energize, and motivate you to excel. (More info)

Job Summary

The Assistant Director, Facilities position ensures the consistent and efficient delivery of Property Management Services for the Bank of Canada by providing sound strategic and operational leadership. The position reports to the Director, Security and Facilities Services (CS-SFS) in the Corporate Services (CS) Department and is accountable for the overall management of the Facilities service line.

This position works to ensure that facility operations and client services are delivered in a coordinated manner, and that the goals and deliverables of the service line support the strategic objectives of the business line and the Bank. Facilities Services is a key component in the delivery of the Bank’s critical, high-availability business functions and business continuity arrangements. There is a low tolerance for downtime in supporting the Bank’s high-availability computing and operational environments, and the Assistant Director must work to ensure the continued alignment of the Bank’s facilities operational model with the Bank’s business requirements.

The Assistant Director, Facilities works with the Bank’s departments, internally, as well as with municipal, provincial and federal government authorities, and with external partners/contractors to ensure a continuously functional, safe and reliable work environment.
This position is responsible for the management of:

•four Bank-owned buildings in Ottawa, Toronto and Montréal

•the delivery of client services (mail and courier deliveries, office relocations, horticultural services, and conference room set-ups) in Ottawa

•high-availability data centre facility services

•tenant services at Bank-owned facilities in Ottawa, Toronto and Montréal

•leases for the Bank’s regional operations in Vancouver, Calgary, Toronto, Montréal and Halifax

•building-related capital and alteration projects

•project and operational staff management

In addition to the above responsibilities, the Assistant Director, Facilities is also responsible for the management of the leases for the Bank’s temporary Head Office locations in the Ottawa area until 2017, at which time the Bank will return from leased space to its renewed Head Office facility. As an integral member of the Security and Facilities leadership team, this position administers a significant annual budget, consisting of operating, alteration and capital budgets.

Central Responsibilities:

•develop the strategic and tactical business objectives for the Facilities service line within the context of the broader CS Department objectives

•provide expert subject-matter leadership and advice for service line policies, programs, products and services to Bank departments and their staff

•develop operational plans and a framework for standards for the business line to ensure that objectives are achieved in the most efficient and effective manner

•define goals and objectives for staff, allocate appropriate resources and delegate work to support the availability of the business line to deliver on commitments and to provide a clear sense of purpose to staff

•lead and administer significant procurement initiatives and contracts related to the management of the Bank’s facilities, requiring a depth of experience in the development and management of complex contractual arrangements for the delivery of facilities management and technical services to ensure value for the Bank

•maintain a healthy work environment and build employee capability to enable employees to optimize their contribution

•monitor the business line’s progress against work plans, budgets, schedules, performance and service level agreements, and business requirements and take action to achieve optimal performance

•keep abreast of trends/developments/new technologies/innovations/best practices to assess, recommend, develop and implement new approaches that advance the business line’s efficiency and effectiveness, and manage the transfer of information to management, clients and staff

•build and manage effective and collaborative work relationships with partners/stakeholders inside and outside the Bank for multiple benefits, including acquiring a better understanding of client and business line business drivers, priorities and concerns, and mitigating risks that could impede the smooth operation of the service line

•as a member of the CS-SFS Management Team, contribute to the annual and medium-term planning processes for CS to further ensure that the business line’s interests are considered and integrated

•provide leadership and expert advice to executives and staff on the effective management of the Bank’s facilities and related client programs

•lead the development and implementation of facilities and client operational standards, processes and procedures

•ensure that facility operational programs comply with legislative, regulatory and policy requirements

•ensure that planning and procedures are in place to respond to crises related to building or facilities emergencies or high-availability data centre

•approve operational, maintenance, repair and capital project plans (Building Management Plans, Asset Management Plans and Operational Business Plans)

•develop and maintain procedures to monitor the progress of core programs and services, and to identify issues and take corrective action

•participate in the Head Office Renewal Project and provide expert advice and guidance related to facilities operations at the Bank

•analyze, assess and recommend service delivery options to support the Bank’s evolving business needs

•assess the quality of service delivery and client satisfaction to identify areas of improvement and areas to achieve gains in efficiency and effectiveness

•develop, negotiate and implement memoranda of understanding (MOUs) and more complex service level agreements with other internal business lines and external service providers

•ensure that the goals and objectives of CS-SFS are understood by staff and are appropriately linked with employee performance agreements

Key Requirements:

•university degree in engineering related to buildings (building construction, mechanical or electrical engineering), or equivalent


•facility management accreditation (FMA, GIA, RPA)

•ten years of work experience in building operations and management, with emphasis on high-availability data centre operations, facilities and asset management policies, practices and procedures (e.g., knowledge of building codes, and health/safety practices and procedures)

•ten years of management experience, in a leadership role, planning and budgeting, building effective team dynamics, with familiarity with conflict management, complemented by a corporate line of sight that is attuned to the role of SFS in corporate/departmental strategies and missions

in addition

•English and French essential

•linguistic requirement: functional in second official language (training may be provided to help the selected candidate reach the required level of fully functional)

•demonstrated knowledge of building policies, practices and procedures to effectively manage and deliver buildings that are functional, safe, secure and reliable

•in-depth knowledge of best practices related to data centre operations and management

•significant knowledge of various administrative, financial and technical practices and procedures of the work unit and the skills and competencies of staff and those assigned to the unit

•knowledge of trends, developments and new technologies in property management, accommodation design and configuration in the public and private sectors and ability to conceptualize and articulate trends and technical opportunities for facilities

•significant procurement, contract and vendor management experience, ensuring the successful management of complex contractual arrangements

•solid analytical and problem-solving skills to research and assess facilities operations, including the ability to identify problems, generate alternatives, determine appropriate action, and oversee change implementation in resolving issues and improving systems and processes

•ability to interact professionally with a diverse group of clients, staff and subject-matter experts

•ability to coach and obtain co-operation from others to achieve common goals

•outstanding interpersonal and negotiation skills (team player), including the ability to share expertise, provide constructive feedback, and contribute ideas to others to achieve common goals

•ability to maintain client focus, respond promptly, provide realistic commitments and take action to get things done

•ability to meet deadlines while working on multiple tasks, often under pressure and with shifting priorities

•ability to deal with unstructured or ill-defined problems

•ability to develop, recommend or institute changes in the operational practices, policies and procedures, and to provide advice and guidance to personnel in the discharge of their duties

•ability to interpret and understand complex legislation, policies, regulations and/or standards to respond to management employees, clients and other stakeholders

•ability to review and evaluate client requirements, feasibility reports, investment analysis reports, contract documents, leases and tenancy agreements for application in the provision of services

•excellent communication skills, both oral and written

•ability to travel to Bank-owned and -leased facilities outside Ottawa


•fully functional in second official language

•knowledge of Canada's financial system

•knowledge of Bank of Canada's business functions


•Condition of employment: Candidate must be eligible for secret clearance.

•Priority will be given to candidates who are legally entitled to work in Canada.

•Relocation assistance may be provided, if required.

•The Bank of Canada benefits from the unique perspectives, attributes and talents of its diverse workforce. We offer flexibility to accommodate the needs of our employees and candidates. The Bank of Canada is committed to employment equity and actively encourages applications from qualified men and women, including Aboriginal peoples, persons with disabilities, and members of visible minorities.

•Only the candidates selected for an interview will be contacted.

If you are a qualified candidate, please submit a detailed resumé and a covering letter by 17 February 2012. We will also ask you to complete a mandatory questionnaire during the application process.

Sorry, this job is no longer available.

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