Manager, Field Services
Location: Edmonton or Vancouver
Vacancy # AB2888
CSA Group has an immediate opportunity for a Manager, Field Services. The primary function of the Field Services Manager is to ensure that all certification activities related to field services are accomplished promptly and proactively within time and cost schedules consistent with the department's objectives and the objectives of the company.
Responsibilities & Duties:
Manage the day-to-day operation and delivery of inspection and special inspection services in the assigned field service group. Schedule, assign work and control field service output including IFEs and Partner Inspections. Manage all aspects of the employees work; allocate resources as required; monitor daily productivity, quality of work, regular equipment maintenance, and progress against established goals and targets. Ensure all aspects of the services delivered meet divisional and corporate policies and procedures by auditing inspection reports and witnessing inspections at customer sites. Determine and initiate actions required to improve service delivery. Correct operational and equipment related deficiencies as appropriate to ensure deadlines and financial targets are met. Manage and maintain the electronic reports and files for inspections.
Manage employees by providing direction and leadership to all field service employees within the designated area. Hire, train, discipline and terminate staff as required. Develop and assign performance/productivity goals and monitor efficiency levels of staff to ensure high quality execution of inspection and special inspection services. Assist in the growth of employees through training and career development activities. Conduct staff performance reviews. Approve employee overtime, vacation, and expense accounts as appropriate.
Develop the business plan and operating budget items for the assigned field service group in conjunction with the Director. Determine annual capital and capacity requirements and develop forecasts based on these determinations. Monitor progress towards accomplishing plan objectives and budget targets, including purchase & installation of capital equipment. Identify and implement any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area.
Manage and resolve customer issues concerning inspections and special inspections on a regular basis. Coordinate customers corrective actions resulting from inspection findings.
Responsible to ensure the high quality and safe delivery of inspection and special inspections services within the field service group. Ensure all staff are trained in appropriate work methods and are compliant with divisional quality and safety procedures. Monitor the quality of the work completed by the field service group staff; identify and resolve any gaps in product knowledge, technical skill level, and customer service or safety procedures. Respond to non-conformances resulting from everyday operations, quality and safety audits and implement corrective actions. Demonstrate and promote a commitment to field service quality and safety.
Develop monthly management reports. Provide regular information on the field service groups financial results, productivity, customer satisfaction, and safety as requested by the Director. Contribute to highly sensitive and confidential reports concerning items such as capacity management, organizational redesign, work relocation, employee job content, and policy/procedure development (including drafting and revising DQDs for new and existing service offerings).
Ensure that corporate and divisional procedures and guidelines are effectively communicated and implemented in the field service group. Discipline staff that fail to comply with communicated policies and procedures. Inform staff of relevant organizational or work changes as appropriate.
Assist the Mark Integrity Team in accordance with company procedures, as required. Interact with certification personnel to resolve investigations.
In regional offices the FSM also acts as office manager which includes purchasing and maintaining office equipment, recommending new office locations, and performing OSH&E site rep duties.
Education and Requirements:
Post secondary diploma or equivalent in a technical field
Technologist or Professional Engineer designation preferred
3 5 years of managerial/supervisory experience
2 years of inspection and/or certification or equivalent technical experience
Good interpersonal, communication and presentation skills required
Conflict resolution skills to deal with employee and customer issues
Ability to communicate effectively with external customers, auditors, QA Managers and technical staff
Proven ability to motivate others and to facilitate positive group morale
Demonstrated ability to work with very minimal supervision.
Must be self-motivated and client-service oriented
Problem resolution ability to deliver high quality and timely service
Please submit your resume directly to the CSA Group career site, http://www.csagroup.org/careers/
CSA Group provides a dynamic working environment that is both challenging and stable. As a member of the CSA Group you will have the satisfaction of working in a technologically progressive organization that benefits society at large. We offer competitive salaries and a comprehensive benefits package.
CSA Group is committed to employee satisfaction throughout all divisions and offices. We offer professional growth through education divisions and training, and encourage career planning and advancement. We are also committed to a work/life balance, supporting employees through in-house health care, an Employment Assistance Program, and the Employee Mutual Benefit Association.