Payroll Services Representative

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Requisition #:  J0713-0376

Position Title:  Payroll Services Representative

Department:  Human Resources

Employment Type:  Full-time

Position Type:  Term, one year with possibility of extension

Location:  234 Wellington Street

City, Province:  Ottawa, Ontario

Country:  Canada

Job Category:  Human Resources

Number of Positions:  0

Date Posted:  July 11, 2013

Closing Date:  August 2, 2013

Salary Range:

Term, one year with the possibility of extension.

The Bank offers a competitive total compensation package with starting salaries, based on qualifications, generally ranging between $44,870 and $52,788* (job grade 12).
*Where the Bank has needs for specialized skills, it may offer higher starting salaries to exceptional candidates.

Take a Central Role at the Bank of Canada:

Canada's central bank is the nation's pre-eminent macroeconomic policy institution. No other employer in the country offers you the unique opportunity to work at the very centre of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. No matter what your area of expertise, you'll enjoy an open culture and a superior work environment that will challenge, energize, and motivate you to excel. (More info)

Job Summary

The Payroll Services Representative works in an HR Centre environment (using telephony, SAP HR/Payroll system, web-based technology and face-to-face interactions). This is one of four positions in the payroll team; the other positions are the Payroll Manager and two Payroll Specialists. This position requires interaction with clients (employees, managers and pensioners), external clients and colleagues at various levels to deliver information, assistance and services, either independently or in collaboration with others to resolve client/colleague issues, concerns and needs.

Although this position encounters problems that are somewhat recurring and routine, some problems can be complex and will require the Payroll Services Representative to understand the bigger picture/issues in order to gather the appropriate information, ask the right questions, troubleshoot, perform data analysis, know when to seek advice from colleagues and superiors, escalate issues as appropriate and actively participate in the development of new procedures to address the problems encountered.

Central Responsibilities:

• be responsible for completing all payroll transactions in a timely manner and ensure the correct processing of employee data and payments as per the established payroll processing schedule
• validate employee new hire/leave of absence/termination files and, as required, calculate pro-rated payments and recoveries
• process all United Way, Canada Savings Bonds or other deductions for employees and pensioners
• process employee garnishments received from Revenue Quebec, Canada Revenue Agency, Family Support, and other employee garnishments received from various agencies to ensure that all remittances are processed as per legislated requirements
• be responsible for filing with the Canada Employment Insurance Commission all of the required documentation for Records of Employment as per legislated requirements
• generate reports to reconcile biweekly and/or monthly payroll activities, including employee contributions to pension plans as well as deductions for British Columbia Provincial Health Plan, Pacific Blue Cross, the United Way, and la Sociιtι de transport de l’Outaouais
• respond to client inquiries, verbal and written, internal and external, with the appropriate HR/Payroll information as per standards and regulations set under the Privacy Act

Key Requirements:

• post-secondary diploma in a field related to business administration, human resources or accounting


• minimum of three years of experience processing for a full-cycle payroll, preferably in an organization of 1,000 or more employees


• an equivalent combination of education and experience may be considered

in addition:

• English and French essential
• linguistic requirement: functional in second official language
• very strong knowledge of Microsoft Excel
• sound knowledge of the methods, techniques and practices required for the effective and efficient provision of payroll services
• knowledge of verification procedures and payroll computations to resolve payroll issues
• qualified as a Payroll Compliance Practitioner or working toward certification
• ability to work both independently and as part of a team
• excellent communication skills with the ability to interact with internal and external resources; strong customer-service orientation
• strong analytical skills


• fully functional in second official language
• proficiency with SAP HR/Payroll automated system


• Condition of employment: Candidate must be eligible for reliability status clearance.
• There will be no relocation assistance provided for this recruitment action.
• The Bank of Canada benefits from the unique perspectives, attributes and talents of its diverse workforce. We offer flexibility to accommodate the needs of our employees and candidates. The Bank of Canada is committed to employment equity and actively encourages applications from qualified men and women, including Aboriginal peoples, persons with disabilities, and members of visible minorities.
• Only the candidates selected for an interview will be contacted.

If you are a qualified candidate, please submit a detailed resumι and a covering letter by 2 August 2013. We will also ask you to complete a mandatory questionnaire during the application process.

Sorry, this job is no longer available.

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