Information Management Specialist 1 – Client Relations

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Requisition #:  J0513-1186

Position Title:  Information Management Specialist 1 – Client Relations

Department:  Corporate Services

Employment Type:  Full-time

Position Type:  Regular

Location:  234 Wellington Street

City, Province:  Ottawa, Ontario

Country:  Canada

Job Category:  Records Management

Number of Positions:  0

Date Posted:  May 30, 2013

Closing Date:  June 11, 2013

Salary Range:

The Bank offers a competitive total compensation package with starting salaries, based on qualifications, generally ranging between $49,835 and $58,629* (job grade 13).
*Where the Bank has needs for specialized skills, it may offer higher starting salaries to exceptional candidates.

Take a Central Role at the Bank of Canada:

Canada's central bank is the nation's pre-eminent macroeconomic policy institution. No other employer in the country offers you the unique opportunity to work at the very centre of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. No matter what your area of expertise, you'll enjoy an open culture and a superior work environment that will challenge, energize, and motivate you to excel. (More info)

Job Summary

Under the general direction of the Assistant Director of Client Relations in Knowledge and Information Services (K&IS), your role will be to provide access to and services that support information and information resources for internal and external clients.

As part of the Client Relations team, you will carry out triage of client service requests and inquiries, directing them to the relevant colleague or team. You will be involved in information search and retrieval, as well as in the creation and provision of information updates to meet the needs of our clients. The work that you do will encompass the fields of library services, records services and knowledge services.

Central Responsibilities:

• conduct straightforward searches and/or assist clients in the use of standard search templates within various information systems and collections
• guide clients in determining their information needs by asking questions and offering options, and escalate more complex requests to more senior colleagues
• maintain operational databases and system access controls to meet client information needs
• post and distribute lists of pre-selected information sources to Bank staff and/or clients
• implement changes to business processes or procedures to ensure that operational objectives and standards in service delivery are met
• maintain collaborative relations with internal clients and external counterparts to support operational objectives
• provide coaching to Bank staff in the use of information resources and how to conduct effective searches to support efficient self-service

Key Requirements:

• a college diploma in records management or library studies AND a minimum of one year of work experience in the field


• an equivalent combination of education and experience may be considered

in addition:

• English and French essential
• demonstrated competency in Analytical Thinking: ability to see basic relationships; recognize and review the relevant factors of a situation or problem and differentiate between cause and effect; know when it is appropriate to seek advice from others; and make the appropriate “call” given what is known at the time
• demonstrated competency in Information Seeking: ability to investigate a problem or situation beyond routine questioning, and identify and make use of relevant documentation and other resources
• demonstrated competency in Focus on Quality and Details: ability to monitor the quality of your own and others’ work; ensure that all details or steps are addressed or followed; and undertake the necessary research to confirm the validity of the data you are using
• demonstrated competency in Client Focus: ability to act and follow through on clients’ needs; be responsive to clients’ needs and priorities and make efforts to quickly address their questions; and take personal responsibility and provide assurance to clients that their problems are being dealt with
• demonstrated competency in Effective Interactive Communication: ability to actively listen and clarify and ask questions to ensure understanding; clearly present information so that it is easily understood; and ensure that the information provided is factual
• demonstrated competency in Teamwork and Collaboration: ability to solicit inputs and contributions from others and value their views and strengths; and demonstrate a willingness to learn from others and value and encourage constructive feedback
• intermediate knowledge of Microsoft Office tools (e.g., Excel, Word and PowerPoint)


• experience in working in a subject field similar to the Bank of Canada’s areas of responsibility
• fully functional in second official language


• Condition of employment: Candidate must be eligible for secret status.
• Priority will be given to candidates who are legally entitled to work in Canada.
• Relocation assistance may be provided, if required.
• Only the candidates selected for an interview will be contacted.
• The Bank of Canada benefits from the unique perspectives, attributes and talents of its diverse workforce. We offer flexibility to accommodate the needs of our employees and candidates. The Bank of Canada is committed to employment equity and actively encourages applications from qualified men and women, including Aboriginal peoples, persons with disabilities, and members of visible minorities.

If you are a qualified candidate, please submit a detailed resume and a covering letter by 11 June 2013. We will also ask you to complete a mandatory questionnaire during the application process.

Sorry, this job is no longer available.

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