Manager, Infrastructure Support
Term, 2 years with the possibility of extension or of becoming regular
234 Laurier Avenue West
Number of Positions:
November 26, 2013
December 10, 2013
(annual salary): The Bank offers a competitive total compensation package with starting salaries, based on qualifications, generally ranging between $92,441 and $115,551* (job grade 19). *Where the Bank has needs for specialized skills, it may offer higher cash compensation to exceptional candidates.
Canada's central bank is the nation's pre-eminent macroeconomic policy institution. No other employer in the country offers you the unique opportunity to work at the very centre of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. No matter what your area of expertise, you'll enjoy an open culture and a superior work environment that will challenge, energize, and motivate you to excel. (More info)
The Manager of Infrastructure Support manages staff and overall operations to ensure the stable operation of the organization’s information technology (IT) infrastructure. This includes developing, maintaining, supporting and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications and telecommunications systems. The Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
• provide input into the strategic planning process and align the unit’s objectives with defined client requirements as well as departmental and corporate objectives to ensure that the work of the unit supports these objectives• have subject-matter knowledge and provide advice and guidance to others on matters relating to infrastructure support• be responsible for putting new services and infrastructure into operation• be accountable for the day-to-day management and availability of corporate infrastructure• manage and set priorities for the design, maintenance, development and evaluation of all infrastructure systems, including LANs, WANs, Intranet, extranet and wireless • oversee the implementation of servers, etc., to organize and manage operations to ensure the operation of the IT infrastructure, supporting and maintaining network infrastructure, server infrastructure and telecommunications systems; schedule and direct activities to resolve hardware and software situations• conduct or oversee research and analysis (including risk analysis) to support management decision making• create a healthy work climate for the unit, build employee capability, support their professional development and enable them to optimize their contribution• monitor programs and work activities to ensure that quality and performance standards are met, and implement corrective measures to address any significant variances• develop and maintain effective and collaborative e-business relationships with external entities to effectively conduct the business of the unit to ensure understanding of client needs and support effective resolution of client inquiries and concerns• manage client service levels and expectations while maintaining a balance between corporate and client goals and objectives
• bachelor’s degree in computer science, engineering, business administration or other related discipline or • an equivalent combination of education and experience and• minimum of five years of relevant experience in developing, maintaining, supporting and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications and telecommunications systems• minimum of three years of relevant experience scheduling and directing activities to resolve hardware and software problems in a timely and accurate fashion • minimum of three years of relevant experience managing an operations teamin addition:• English and French essential • linguistic requirement: (minimum starting level) functional in second official language (training may be provided to help the selected candidate reach the required level of fully functional) • solid understanding of the impacts of support team activities as they relate to multiple initiatives• excellent written and oral communication skills and demonstrated ability to deal effectively with clients and business partners at all levels• good team leadership and motivational skills• ability to influence others and build a broad network of relationships that can be leveraged• capacity to demonstrate strong client commitment by learning the client’s business and acting as a trusted adviser • ability to analyze complex issues, diagnose multi-dimensional problems and devise appropriate responses or strategies• ability to use creativity to add value to the business• relevant knowledge of service-management processes and operational support best practices
• fully functional in second official language
• Condition of employment: Candidate(s) must be eligible for secret clearance.• Priority will be given to Canadian citizens and permanent residents.• Relocation assistance may be provided, if required. • Key benefits offered include: health and dental care, sick leave and paid vacation. • Only the candidates selected for an interview will be contacted.• The Bank of Canada benefits from the unique perspectives, attributes and talents of its diverse workforce. We offer flexibility to accommodate the needs of our employees and candidates. The Bank of Canada is committed to employment equity and actively encourages applications from qualified men and women, including Aboriginal peoples, persons with disabilities, and members of visible minorities.If you are a qualified candidate, please submit a detailed resumé and a covering letter by 10 December 2013. We will also ask you to complete a mandatory questionnaire during the application process.
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