IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required) from the Ontario Ministry of Health website or other authorized source. An individual is fully vaccinated if they have provided proof of vaccination in the form of a receipt from COVaxON (the Ministry’s provincial system for COVID-19 vaccination information) and 14 days have elapsed from the final dose. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement.

Position Summary

Clinical Team Manager, Ambulatory Care

• Reporting to Program Director, Transitional Care, Community Integration & Ambulatory Care, your goal in this position is to ensure operational and clinical excellence driving Integrated Care strategic direction; while facilitating the provision of an outstanding patient and family experience.
  
  
• The Clinical Team Manager is accountable and responsible for supporting the development of a high performing team, ensuring the delivery of high quality and safe care for patients, caregivers and families, and a healthy work environment for staff, physicians and volunteers. The Clinical Team Manager is responsible and has a solid understanding of patient care delivery, operational planning, human resource development, financial management, quality management, education, and research within Ambulatory Care.
  
  
• The Clinical Team Manager brings a high level of operational expertise and leadership skills to a diverse interprofessional care team within NYGH’s Ambulatory Care program All roles are essential in providing a safe and healthy environment for patients, staff, physicians, volunteers, and others by ensuring that health and safety policies are followed.
  
  
• The position supports the hospital’s academic mandate through teaching and learning and/or transforming care through research and innovation. This role is also key to NYGH’s Ontario Health Team, North York Toronto Health Partners, mandate to create a more Compassionate North York, improving population health for our community through more coordinated, integrated care across the continuum..

• Flexible – they embrace the challenge of problem solving in a fast-paced environment and are eager to engage with new challenges every single day
  
  
• Leaders – they understand that true leadership is not about telling people what to do – it’s about collaboration, consensus-building and true team engagement
  
  
• Great Communicators– they communicate effectively with colleagues, staff, volunteers and families. Information flows freely, allowing their team to operate at a high level, and their patients to feel cared for and secure. They respect privacy and confidentiality
  
  
• Decisive – at the end of the day, they have the ability to make the big decisions, to take ownership of their actions, and work in the best interests of the hospital as a whole
  
  
• Safety Conscious – they know that keeping everyone safe and healthy is the highest priority, and follow all H&S policies and guidelines to provide a healthy environment for patients, staff, physicians, volunteers and families

On a practical level, you will

• Provide leadership and accountability at clinical and operational level for a high quality and safe patient/family experience (through virtual and in person management) across multiple sites.
  
• Promote best practices and evidence-based care through the implementation of initiatives that are aligned with the organization’s strategic direction.
  
• Manage on a day-to-day basis the physical, financial, and human resource of the clinical areas in line with the mission, vision, values and strategic direction of the organization.
  
• Ensure clinical and regulatory compliance of the team by supporting inter-professional practice improvement through virtual and in person visits.
  
• Maintain compliance with required Health & Safety, environmental and other legislative
  requirements.
  
• Build relationships with peers and other contacts across the organization and externally to create opportunities for synergy/integration.
  
• Demonstrate leadership, with a lens of strong patient/family and service focus.
  
• Have Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility.

Qualifications

• Regulated Health Professional, in good standing, in Ontario required .
  
• Master’s level prepared or in progress in a health-related field required.
  
• A minimum of (5) five years of relevant clinical experience
  
• A minimum of (3) three years of leadership and/or management experience with direct people management responsibilities
  
• Experience driving integrated care and working within Ontario Health Team.
  
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
  
• Ability to work with a diverse group of leaders and stakeholders, specifically inter-sectoral, with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives.
  
• Strong project management skills with demonstrated experience in leading a team through change, with successful outcomes.
  
• Strong quality improvement skills with demonstrated positive change for all persons.
  
• Good understanding of collective agreement practices and labor relations.
  
• Extensive change management experience, and the ability to adapt or be flexible, and is comfortable with ambiguity.
  
• Highly effective interpersonal and communication (spoken and written) skills, combined with excellent organizational skills, with demonstrated ability to achieve outcomes .
  
• Good understanding of professional practice standards
  
• Strong people skills, with ability to give feedback.
  
• Strategic conceptual thinker, with ability to integrate systems thinking into operations
  
• Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility.

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full-Time Regular position with 8 hour shifts, Days Shifts and On-call shifts in the Ambulatory Care Clinics at General Site and Champagne site. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

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How to Apply

Think you're the right person for the job? Here's your first chance to show us why:

• Ensure to meet the deadline - only applications received by the closing date will be considered.
• We will review all applications and will contact those selected for an interview.

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.