IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required) from the Ontario Ministry of Health website or other authorized source. An individual is fully vaccinated if they have provided proof of vaccination in the form of a receipt from COVaxON (the Ministry’s provincial system for COVID-19 vaccination information) and 14 days have elapsed from the final dose. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement.

Position Summary

Quality Improvement Specialist, Patient Experience and Quality
As part of our commitment to delivering the right care at the right time in the right place, we are seeking to add a Quality Improvement Specialist to our dynamic team. This role involves spearheading corporate quality improvement initiatives with a focus on optimizing patient flow throughout our organization and with our community partners. Collaborating with a variety of stakeholders to identify bottlenecks, streamline processes, and implement innovative solutions to elevate the patient journey, reduce wait times and improve overall experience. Utilizing data-driven insights and closely monitoring performance indicators, the QI Specialist will drive continuous improvement initiatives focused on maximizing efficiency, quality, and patient satisfaction throughout their entire journey-from the moment they enter our hospital to the time of discharge and beyond.

Reporting to the Manager, Center for Quality and Design, the Quality Improvement Specialist provides leadership and support for quality transformation in alignment with the Strategic Plan. The QI Specialist will work collaboratively with program leaders/teams in making successful changes by managing complex improvement projects through its life cycle, analyzing current business workflows, identifying opportunities for improvement and by designing, developing, evaluating, and implementing change ideas through the application of leading-edge improvement strategies and techniques.

Critical competencies include the ability to develop a lean based operating model within a clinical setting, expert knowledge in using and analyzing data for improvement, capacity to identify challenges and propose solutions, experience in teaching concepts of quality improvement and knowledge of design-based approaches to change. The successful candidate must be enthusiastic about enabling an organization to achieve excellence in people-centered care.

On a practical level, you will

• Provide expert level QI knowledge and leads capacity building in QI methodology (Lean, Six Sigma and Optimization) across the organization to build a culture of sustainable improvement.
  
• Demonstrate advanced proficiency in formatting and manipulating data extracts sourced from diverse hospital information systems and ministry-provided reports, conducting thorough analyses, and generating comprehensive reports and data dashboards.
  
• Facilitate and manage QI projects, including Kaizen, 6S events, FMEA, PDSA, metrics development, process and Value Stream Mapping and other Lean tools and methods.
  
• Monitor quality indicators and other quality initiatives/action plans, and report in collaboration with clinical program teams.
  
• Support the development of a coordinated, seamless, and integrated health system
  
• Offers training and builds capacity for physicians and clinical staff to enhance their understanding of Quality Improvement initiatives within the healthcare system as it relates to their department/portfolio.
  
• Participates in development of department’s annual goals & objectives, monthly meetings which may impact operations and/or support department or corporate initiatives.
  
• Build trust with staff and peers through excellence, respect, integrity, and compassion.
  
• Be a champion for People-Centred Care with an unrelenting focus on improving experience for patients, families, staff, and physicians at NYGH and enabling change through co-design.

Qualifications

• Bachelor’s degree in Engineering, Healthcare Administration, or current registration with a health professional regulatory body. Master’s degree preferred.
  
• A minimum 5 years’ experience in continuous process improvement.
  
• Proficiency in data analysis and interpretation, with the ability to gather, analyze, and present data using Microsoft Excel, statistical tools, and other relevant software to identify trends and measure performance effectively.
  
• Expertise in Lean and Six Sigma Methodologies and tools (e.g., process mapping/flow diagrams, cause, and effect diagrams, pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.) and the IHI Model for Improvement.
  
• Health care / hospital experience beneficial.
  
• Advanced MS Office: Excel, Access, PowerPoint, Visio, Word. Miro/Mural knowledge are asset.

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals.This is a Full-Time Regular Position, 75 hours bi-weekly, with required day shifts, 8-hour shifts, in the Patient Experience and Quality Department We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca.

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

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How to Apply

Think you're the right person for the job? Here's your first chance to show us why:

• Ensure to meet the deadline - only applications received by the closing date will be considered.
• We will review all applications and will contact those selected for an interview.

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.