Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 600 professionals and more than 55,000 customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:
- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- Work-life balance: a flexible weekday schedule.
- Work environment recognized as one of the best in the Canada (Great Place to Work certified);
- Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
- Career development supported by a professional development plan;
- Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
- Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

You have to attend a paid full time training of five (5) weeks.

Your future duties and responsibilities:

On a typical day, you will perform the following tasks:

- Coordinate various operational activities within the sector;
- Assess quality and productivity of all calls;
- Prepare and disseminate evaluations;
- Participate in various operational meetings and get involved in various corporate projects;
- Plan schedules daily based on operational requirements;
- Ensure established service levels are met;
- Ensure the establishment and maintenance of work processes to optimize the sector;
- Provide high quality service to our clients;
- Organize and participate in resource development and training;
- Disseminate communications relevant to the proper functioning of operations;
- Anticipate events and fluctuations in work volumes in order to prepare the team;
- Ensure that the execution of the various tasks is within our service levels;
- Manage customer complaints and complaints;
- Ensure planning and training needs.

Required qualifications to be successful in this role:

- Bachelor's degree or equivalent combination of experience;
- A minimum of two years of supervisory experience;
- Customer service experience ;
- Call center experience ;
- Ability to handle stress while maintaining a positive attitude;
- Ability to work in a team of 40 to 50 people;
- Strong teamwork skills;
- Strong organizational skills;
- Flexibility and ability to adapt to change;
- Demonstrate initiative;
- Good knowledge of MicrosoftMD Office tools (Word, Excel);
- Excellent verbal and written communication skills in English and French;
- Experience in payroll (asset).

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
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Skills:

• Analytical Thinking
• Customer Service & Support
• Solution Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.