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Manager, Banking Operations

Requisition #: J0118-0103
Position Type: Term
Position Length: Three years
Location: 234 Wellington Street, Ottawa, Ontario, Canada, K1A 0G9
Number of Positions: 1
Closing Date: January 21, 2018

Take a central role

The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very centre of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.

About the position

You are part of a management team of four in the Payment and Settlement Operations Division of Funds Management and Banking Department, overseeing the work of approximately twenty-five Banking Services Representatives and Operations Specialists. The team provides critical banking services to financial institutions and designated payment, clearing and settlement systems. It also carries out banking activities on behalf of government, other central banks and international organizations. The banking services delivered by the team generally comprise the provision of Canadian-dollar overnight deposit accounts, securities accounts and safekeeping services for Canadian-dollar securities, Canadian-dollar payments, settlement services to payment clearing and settlement systems, and fully collateralized loans to specific clients.

Your future responsibilities

You ensure that high standards for continuity, reliability and integrity of operations are achieved daily while respecting various deadlines throughout the day. The work of the unit is based on strong processes and procedures; suboptimal performance could have serious implications for the reputation of the Bank, as well as financial consequences for the Bank or other participants in the securities and payment systems.

Operations are time-critical and are carried out Monday through Friday during a 20-hour workday beginning in the overnight hours and ending at 19:00. To ensure smooth operations, you are therefore expected to develop and implement staffing schedules, resolve problems and emergencies in a timely fashion, ensure that staff receive appropriate training, and provide subject-matter expertise. You also share responsibility for coverage of end-of-day settlement operations and on-call support of overnight banking operations on a rotation basis.

Finally, you may represent the Bank on external subcommittees of the payment, clearing and settlement system and contribute to analysis of banking systems and procedures, risks and opportunities. Operations are conducted from two sites, and you will be expected to alternate between the two sites.

Your education and experience

• a minimum of a bachelor’s degree in business, finance or public administration
• a minimum of five years of related work experience with increasing levels of management responsibilities, including a minimum of three years of work experience managing a team


• an equivalent combination of education and experience may be considered

• good knowledge of Canada’s financial market infrastructures, including ACSS, CDSX, CDCS, CLS Bank, and LVTS
• good knowledge of SWIFT
• understanding of the Bank’s functions, organization, processes and systems
• familiarity with the Bank’s technological environment and computerized applications

Your knowledge and skills

You have experience in operational areas of banking and/or finance and knowledge of payment, clearing and settlement issues and practices. You can direct and monitor an operational environment and distill and synthesize business issues to guide others toward effective solutions. Your solid interpersonal, listening and negotiation skills enable you to establish credibility and respect while building and maintaining effective relationships with internal and external partners. In addition, you are a strong communicator with sound analytical skills and judgment.

Language requirement: English and French essential (bilingual) with a minimum starting level of functional in second official language. Training may be provided to help the selected candidate reach the required level of fully functional in second official language.

What you can expect from us

This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career.

• Starting salaries are based on qualifications and experience and typically range from $84,968 to $104,960 (job grade 17)
• Depending on performance, you may be eligible for performance pay for successfully meeting (7 to 10% of your base salary) or for exceeding expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental, disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are an equal opportunity employer committed to developing inclusive, barrier-free recruitment and selection processes, and work environments that support a diverse workforce. If you require accommodation measures during any aspect of the recruitment process, we will work with you to address your needs. Information related to accommodation measures will be treated as confidential.

For more information on key benefits, please visit

Additional information

• Priority will be given to Canadian citizens and permanent residents
• Must be eligible for secret clearance
• Relocation assistance may be provided, if required

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

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