| Job Details |
Job order - J0917-0866 - Co-op Student
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| Title |
IT Service Desk Co-op |
| Category |
Information Technology |
| City |
Toronto, Ontario, Canada |
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| Job Description |
IT Service Desk Co-op
Why join us?
We are looking for a highly motivated IT Service Desk Co-op to join our team in Toronto. The IT Co-op role will participate in End User Computing and IT Operations tasks under the supervision of Senior Analysts, ensuring proper operation of all End User Computing technologies. This includes preparation of End User Computing hardware devices and peripherals, installing required software, participating in QA testing, interacting with end users, networking patching, and data backup and recovery administrative tasks.
You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.
As a member of this team, you will be responsible for:
Service Desk
• Field incoming requests to the Service Desk via telephone, e-mail, web and in person requests to ensure courteous, timely and effective resolution of end user issues
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Escalate incidents, when required, to the appropriately experienced analyst
• Assist in software and hardware releases and roll-outs and communication to the end users
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, imaging hardware and configuring systems and applications
• Setup audio visual equipment for scheduled meetings
• Participate in test plans where applicable
Operations
• Manage asset inventory process
• Perform network cable management
• Monitor production systems and initiate support tickets when required
• Manage and maintain desktop & laptops
• Participate in data backup process where applicable (i.e. Documentation & administrative functions)
To succeed in this role, you:
Operations
• Manage asset inventory process
• Perform network cable management
• Monitor production systems and initiate support tickets when required
• Manage and maintain desktop & laptops
• Participate in data backup process where applicable (i.e. Documentation & administrative functions)
Our story:
Established in 1960, Oxford Properties Group is the real estate arm of OMERS, one of Canada’s largest pension funds with over $77 billion in assets. Today, Oxford is a global platform for real estate investment, development and management, with almost 2,000 employees and close to $40 billion of assets that it manages for OMERS and on behalf of its co-owners and investment partners. Headquartered in Toronto, Oxford has regional offices in Calgary, New York, Boston, Washington, DC and London, each with a team of talented professionals with deep real estate expertise and local market insight. For more information about us visit www.oxfordproperties.com.
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| Skills |
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| Reference |
176021 |
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Click here to apply
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