Frequently asked questions

1. What is e-recruitment?

An e-recruitment system has several unique advantages:

  • Search for jobs
  • Create a Career Alert
  • Create a Career Profile

You can create a Career Alert that will inform you whenever a new job that matches your criteria is posted. You can also create a Career Profile that will be saved on our system for you to use, update, and apply to as many jobs as you like. Your profile is where you will save your resume and specify all the relevant information that CIHR is looking for -- providing you with the greatest chance of being selected for an opportunity with us.

Top of Page

2. I'm a first time user. How do I begin?

If this is your first time creating your candidate profile on this Web site, click on the "My profile" link.

Enter your email address in the "New User" section then click "My profile." The profile page will appear for you to fill out. When you are finished filling out the profile page, click on the "Save" button at the bottom. Your profile will be saved and a system-generated password will automatically be emailed to you.

The next time you log on you will be able to change your password.

Top of Page

3. I'm getting an "Incorrect Login Information" message.

If you are trying to log on to your profile and are receiving the message "Incorrect Login Information," follow these steps:

  1. Enter your email address in the field provided. Below this field you will see a sentence that reads, "Forgot your password?" Enter your email address above, then click "Send". Your password will be sent to this address immediately." Follow the instructions to ensure you do indeed have the correct password.
  2. If you are still having problems, try typing in the password rather than cutting and pasting it from the email that was sent to you. Sometimes an extra space can be copied by mistake, which will render your password invalid.

Try the following if none of the above solutions have worked:

  • Enable your cookies.
  • Delete your cookies.
  • Update your browser to the latest version of Internet Explorer , Mozilla Firefox or Safari.
  • Make sure the date and time on your computer are accurate.

Top of Page

4. The site freezes on me or I receive a script error.

The causes may be the following:

  1. An old version of your browser (click on the links provided to download the most recent version of either browser):
    1. Chrome: https://www.google.ca/chrome/browser/desktop/index.html
    2. Internet Explorer: http://www.microsoft.com/windows/internet-explorer/default.aspx
    3. Mozilla Firefox: http://www.mozilla.org/en-US/firefox/
    4. Safari: http://www.apple.com/safari
  2. Your cookies may not be enabled or not set to medium security

Top of Page

5. I've created a profile but I haven't received my password.

If you haven't received your password even though you've submitted your profile, check the following possible reasons:

  • Typo when entering your email address.
  • Your email server was down at the time the password was emailed.
  • Your email inbox is full and could not take this email.

If you still don't have a password, please contact us.

Top of Page

6. How do I upload my resume?

In order to upload your resume to be part of your profile, please follow these steps:

  • Go into your profile and click the link labeled "My Documents".
  • Click on "Browse" or "Parcourir" button and find your resume from wherever you have saved it.
  • Click "Open" and your resume title will appear in the field next to the Browse button.
  • Click on "Attach document" and you're done! You will see a message verifying that your resume has been uploaded.

Your can overwrite your previous resume by uploading a file of the same name and format. Or you can upload a new resume with a different name and/or format. If you would like to remove old resumes, please contact us.

Top of Page

7. Do I need to create a profile to apply for a job?

Yes. Click "My profile" and enter your email address under "New applicant?". You'll be provided a quick form to fill out, including a place to specify your particular skills and a window in which to upload your resume. Once you've saved this profile, your password will be emailed to you. You can use this password to access your profile at any time.

Top of Page

8. Do I need to apply for a job to create a profile?

No. If you are interested in working at CIHR, creating a profile in advance is a good idea. Once you find a job that matches your profile, you will be able to apply online immediately. To create your career profile, follow these steps: Once on the "Career Opportunities" page, you will see a link labeled "My profile". Click on "My profile" to go to the login page and follow the steps for creating or updating your profile.

Top of Page

9. How do I make my profile inactive?

In the event that you are not currently seeking employment but might in the future, profiles are made inactive rather than cancelled or removed. You are able to make your profile inactive so that the recruiters know you are not looking for a position. Simply log on to your profile, go to "Please indicate your status" and change your status from "Actively searching" to "Not searching." Should you decide you want to look for a job again, whether it be in a few months or a few years, you can log on to your profile again, reactivate it and update it. If you have any more questions, please contact us.

Top of Page

10. What are the technical requirements for using this tool?

For best results, please download the latest versions of Chrome, Internet Explorer, Mozilla Firefox or Safari. Other browsers may also be used, but you may experience limited functionality.
Chrome: https://www.google.ca/chrome/browser/desktop/index.html
Internet Explorer: http://www.microsoft.com/windows/internet-explorer/default.aspx
Mozilla Firefox: http://www.mozilla.org/en-US/firefox/
Safari: http://www.apple.com/safari

Top of Page

11. Can I view only the most recent jobs that have been posted?

Jobs appear in order from newest to oldest. The most recent jobs will always appear at the very top of the listings.

Top of Page

12. Do I have to fill out a new application form every time I apply for a new job? Can I save my application form?

No. A link to your profile is automatically created every time you apply for a position, so you only have to fill it out once. Please note that you are free to update your profile at any time.

Top of Page

13. Should I fill out all of my skills in the application form?

Yes. The more skills you specify, the greater your chances of being appropriately matched when a database search is performed.

Top of Page

14. Can I apply for more than one job at a time?

Yes. You're welcome to apply for any jobs that you believe match your skills and career aspirations.

Top of Page

15. How do I find out if I'm going on to the next stage?

A Human Resources Advisor will contact you if your application is being moved to the next stage of the recruitment process. In addition, by clicking on "My Jobs", you can view how your application for each job is progressing through the selection stages.

Top of Page

16. What do I do if my resume information has changed?

Should your resume information change, please update your My profile online. We invite you to visit our website regularly.

Top of Page

17. I am having problems accessing and using the site. What should I do?

First, find out whether you can access any other internet sites. If you're sure the issue is specifically related to this site, please contact us.

Top of Page

18. Can I fax my application to you?

CIHR will no longer accept faxed applications as of February 22, 2011. Please click on our "Current Opportunities" link and apply online.

Top of Page

19. What if I have a disability that prevents me to apply on-line?

Persons with a disability preventing them from applying on-line can contact our help-line at 1-877-427-7717.

Top of Page

20. I have read through your list of Q&A’s, but none help address my question. What do I do next?

Support for CIHR's job opportunity site is provided by our authorized service provider (Njoyn). Please contact the career application system help desk directly by email, and include the following details of the problem:

  1. Exact brand and version number of the browser.
  2. Version of the operating system you are using.

Email address: candidate.njoynhelp@cgi.com
Phone number: 1-877-427-7717
Hours of operation: Monday to Friday 8 am to 8 pm, EST (except statutory holidays)

Top of Page