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Xplornet Communications Inc. is one of Canada's leading broadband service providers. For over a decade, Xplornet has been providing innovative broadband solutions to customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.

This year Xplornet is launching mobile service in Manitoba, leveraging its experience delivering fast, affordable wireless broadband services across Canada by offering more mobile choice to all Manitobans.

To support these efforts, Xplornet is recruiting a Retail Manager in Brandon who share our passion for delivering truly great customer service. The inspiration begins with you. As part of our team, you’ll help to build a network of like-minded colleagues, customers and teams and provide the best solutions for our customers by drawing on your first-hand expertise and experiences.

As a Retail Manager you will apply your knowledge of cellphone technology to helping customers make informed decisions about everything they need and need to know in order to stay connected. You will be responsible for achieving the key metrics for your store location by effective management of all functions. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation and protection of company assets. The incumbent is an ambassador of the benefits and current trends in cellphone technology, function and fashion while driving continual growth of business and development of people, leveraging best practices and leading by example.

Key responsibilities include:

• As a leader of the customer experience you look to develop relationships with customers
and provide mentorship and coaching to your team to ensure the same.
• Work with retail sales associates to increase overall store profitability, and exceeding set
company goals in each category.
• Ability to build a daily game plan for the store and review daily results to ensure store is
meeting or exceeding all financial and customer expectations.
• Responsible to deliver sales and shrink targets through team education, enforcement of
loss prevention, audit standards and inventory control.
• Demonstrate compliance to visual standards, store maintenance and pricing standards.
• Ensures processes and systems are followed by the team.
• Create and / or monitor the creation of efficient store weekly scheduling.
• Continually motivate team and performance through recognition programs, store
contests, and customer compliments.
• Proven ability to coach, mentor and develop team through setting expectations,
communication, coaching, feedback and ongoing support
• Create development plans and conduct annual appraisals for team
• Communicates in a clear and concise manner, leading effective huddles / meetings /
coaching sessions, keeping the team up to date and well informed of pertinent
• Completes and holds team accountable to complete required training within timeframes
• Develops and leads recruiting and hiring strategy for store.

The ideal candidate will possess:

• Demonstrated ability to motivate and manage staff
• Exceptional interpersonal, and verbal communication skills
• Strong time management skills with an attention to detail
• Strong organizational skills and the ability to prioritize and drive decisions/results is a
• Professionalism and tact in representing the company to our customers (both internal
and external)
• A working knowledge of MS Office (in particular Word, Outlook, Excel, and PowerPoint)
• Agility - Multi-tasking comes naturally and the ability to shift smoothly between and
amongst many different projects and initiatives
• Comfortable working within a fast-paced, dynamic environment
• Strong customer service orientation
• Prior retail experience in a customer focused environment is desirable (min. 5 years)
• Ability to work on a team.
• Post-secondary education in a related field combined with 5+ years of relevant retail
supervisory experience
• Demonstrated experience in coaching and training team members
• Genuine interest in cellphone technology a definite asset

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. (formerly Barrett Xplore Inc.) is Canada's leading rural broadband provider. We believe everyone should have access to the transformative benefits of broadband, so we make our service available everywhere in Canada, including the hard to reach places. We overcome the challenges of Canada’s vast geography through our deployment of Canada’s first national 4G network, which leverages both fixed-wireless towers on the ground and next-generation satellites in space. Our customers live in the farthest reaches of the country and just outside of major urban centres, and through our coast-to-coast network of local dealers we connect them to all that the Internet offers. Xplornet is high-speed Internet - for all of Canada.

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