Pension Analyst, Pension Operations

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Scope:

Within the Pension Operations Division the department is responsible in executing a broad range of Business Processes that deal with the member’s pension life cycle.
Under the direction of the Manager, the Pension Analyst key responsibilities are to provide coaching, training, analytical and technical support to the Pension Specialists and Senior Pension Specialists within a multi-client/multi-functional environment. The Pension Analyst position requires a professional team player who demonstrates a desire to provide first in class service to all OMERS clients alike, and supports the achievement of all Pensioner Services objectives and acts as a support to the Management team and the department as a whole. At times, they would be responsible for taking a lead role on assigned initiatives.

Responsibilities:

• Proactively identify changes to business processes - if required, identify workflow pain points, develop enhancements and recommend solutions
• Participate in the development of requirements, review requirements, create test plan, conduct testing and report test findings for new system implementations.
• Provide daily support on system technical and business issues to the Pension Specialists
• Assist new hires with respect to business and technical training and the go to person for process administration support and escalations
• Develop training materials, schedules, presentations/webinars, surveys and execute all training activities as required
• Resolve technical or business issues that arise for system limitations, by acquiring and applying a good understanding of all department functions. May require some decisions when no precedence exists but within company policy (i.e. work around)
• Analyzes complex data and identifies the key issues behind problems and work with other departments to resolve and enhance process flows
• Trend Analysis- reviews data and prepares summary reports with trends and solutions recommendations for management
• Case Reviews- using analysis, develops insightful solutions to problems and make decisions based on available data within company policy
• Identify improvement opportunities pertaining to processes and make recommendations for system enhancements and participate in system testing activities
• Keep management team informed by providing immediate feedback on sensitive client issues.
• Investigate contentious client issues, taking risk into consideration of the solution and taking the appropriate proactive action in a timely manner, including keeping client informed of status
• Maintains an effective working relationship within Pension Services as a whole and with other areas of the OMERS Corporation including Pension Specialist, Senior Pension Specialists, Pension Analysts, Policy, Legal, Pension Accounting, Actuarial Services, Client Services, Business Support and Management.
• Interactions with employers, members, financial institutions, high profile clients and other interested parties on contentious/complex cases.

Qualifications:

• Post secondary education/accreditation in job related field or related experience
• PPAC/CEBS Certification preferred or currently enrolled
• 5 years of pension or benefit/pension administration or relevant experience
• 5 years of client interaction experience
• Advanced analytical skills
• Conceptual thinker with good oral and written communication skills.
• Working knowledge of pension plan administration and governing legislation and regulations – Pension Benefits Act, Income Tax Act., administrative policies and procedures.
• Excellent verbal and written communication skills
• Superior working knowledge of Microsoft Office applications
• High integrity and discretion to ensure the confidentiality of sensitive information
• Able to work independently and as part of a team












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