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Oxford’s commitment to customer service forms the foundation for everything we do. Invested in delivering service excellence, Oxford offers a dynamic and collaborative team environment with several growth opportunities. We are committed to delivering exceptional service in every interaction, every day.
This position will support the Property Management team to provide the best possible tenant and customer service for the Edmonton City Centre Office portfolio, a complex comprising about 700,000 square feet.
- Assist in establishing and maintaining "World Class" customer relations with tenants- Establish ongoing relationships to understand tenant needs and concerns- Ensure tenant visitations are updated in CRM module;- Communicate effectively and in a timely manner with tenants before, during and after any construction projects- Arrange and complete Tenant move in/out inspections procedures- Coordinate tenant events- Assist in ensuring all reports are prepared accurately and in a timely manner, recognizing the importance of internal and external relationships- Assist in annual budget preparation- Assist with all monthly and quarterly reports- Provide supervision and support to the property administrator to ensure accuracy of billings and collections are received on time. Provide collection support as approved by Property Manager- Develop complete understanding of all documentation and flow, providing support to all departments if required- Assist in the hiring, training and monitoring of responsibilities of Tower Concierge in conjunction with PM- Liaise with internal and external partners- Work closely with Property Manager and Operations Supervisor on all capital projects- Perform routine building and unit inspections- Work closely with Operations Supervisor on National Program initiatives- Interpret leases and ensure requirements are adhered to- Assist with tenant renewals, expansions and landlord consents- Work with administration team ensuring current tenant lease profiles are inputted into the system accurately- Monitor and follow up on 310-maxx tenant requests as required- Assist with resolution of any tenant issues- All other duties and projects as assigned from time to time
- Post-secondary degree with focus in business or real estate- Strong oral and written communication skills- Demonstrated ability to multi-task and manage priorities under pressure with careful attention to detail- Demonstrated analytical and decision-making skills - Proficiency with Microsoft Office- Enrolment in RPA/CPM is an asset