Resident Manager, Administration

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Oxford’s commitment to customer service forms the foundation for everything we do. Invested in delivering service excellence, Oxford offers a dynamic and collaborative team environment with several growth opportunities. We are committed to delivering exceptional service in every interaction, every day.

Scope:

The Resident Manager, Administration is important to the successful operation of a residential building and is responsible for the overall performance of the property. This includes effective marketing, efficient administration, expense control, income maximization and training of support staff. The Resident Manager, Administration must have a service-oriented approach, excellent communication skills, work flexible hours including month-end requirements. A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development.

Responsibilities:

Specific duties include:

Customer Service:
• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs.
• E-mails and phone messages are returned by end of each business day.
• Maintain an overall focus on enhancing the customer experience.

Management and Administration:
• Resident records are updated daily to coincide with receipt of approved leases, notices to vacate, skips, and evicts.
• Complete rent collection, striving for zero arrears each month. Ensure rental payments are posted prior to daily deposit activity.
• Deposits are required to be done on a daily basis.
• Record all transactions according to established policy and procedure.

Marketing and Leasing:
• Actively promote resident referral programs.
• Negotiate lease renewals to achieve optimum value.
• Regularly inspect upcoming suite availabilities prior to showing to potential residents. Suites showing in an unsatisfactory condition must be identified as such on the rental availabilities list and be restored to rent ready condition as soon as possible.

Qualifications:

• The ability to work independently with a flexible schedule that includes evenings, weekends and holidays.
• A passion for excellence in customer service delivery.
• Ability to resolve resident issues in a timely and professional manner.
• Strong interpersonal skills, excellent internal and external customer service, organization and communication skills.
• Industry experience an asset












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