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Oxford’s commitment to customer service forms the foundation for everything we do. Invested in delivering service excellence, Oxford offers a dynamic and collaborative team environment with several growth opportunities. We are committed to delivering exceptional service in every interaction, every day.
Reporting to the Security Manager, the main responsibility of the Security Supervisor is to ensure customer and and employee safety at all times within the Shopping Centre.
Building Security and Loss Prevention: Lead in the execution of Security Plan aimed at preventing and reducing criminal activity at the centre Encourage awareness and sensitivity to customer and tenant safety, while adhering to relevant legislation and regulations Office Duties: Maintenance of an efficient office through proper staffing, accurate records and use of resources Review all reports submitted by Security Officers with emphasis on timelines, detail and accuracy. Statistical analysis of Security IncidentsPersonnel: Provide supervision and encouragement to all Security Officers in order to meet objectives set out in Security Plan, while adhering to prescribed policies and procedures Responsible for recruiting and training of new staff as required with an emphasis on offering and promoting education and training to all employees in such things as First Aid, Handcuffing Techniques, CPR, report writing and computer knowledge and other skills required for performing their duties.Tenant and Public Relations: Maintain and build strong relationships with local Law Enforcement agencies Become familiar with existing Tenants and new arrivals Provide guidance, recommendations and expertise to tenants and patrons with respect to Loss Prevention and other Security issues Ensure excellent communication between Merchants and Security Promote Customer Service Philosophy
High School/NAIT/College Diploma or University with a major in Security related studies3-5 years of Security or Law Enforcement experience Previous supervisory experience an assetComputer skills- MS Word, Excel, OutlookCertified in First Aid, CPR and PPCTValid AB Drivers LicenseValid AB Security License