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Oxfords commitment to customer service forms the foundation for everything we do. Invested in delivering service excellence, Oxford offers a dynamic and collaborative team environment with several growth opportunities. We are committed to delivering exceptional service in every interaction, every day.
The Assistant Property Manager is important to the successful operation of a residential portfolio and is responsible for the overall performance of the property and the daily performance of staff. This includes effective marketing, efficient administration, expense control, income maximization, the proper physical maintenance of the building(s) and surrounding property and daily management and training of support staff.
Customer Service: Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs. Maintain an overall focus on enhancing the customer experience. Resident event planning; plan, execute and participate in regular social events fostering a unique rental experience. Foster a strong customer service culture amongst all staff. Promote a strong sense of community.Management and Administration: Perform and document monthly site and suite inspections. Routinely follow-up to ensure all deficient items identified are addressed in timely manner. Review suites on turnover and complete a scope of work consistent with established policies and procedures. Follow-up to ensure all deficient items identified are addressed in timely manner.Marketing and Leasing: Sales efforts need to support a culture of effectively managing vacancy. Encourage appointments or viewings with all prospective resident callers or walk-ins as required. Conduct viewings of the property and suites with prospective residents as required. Negotiate leases to achieve optimum value. Actively promote resident referral programs. Review monthly market surveys and have a thorough understanding of competing properties and current market conditions.
A passion for excellence in customer service delivery. Ability to resolve resident issues in a timely and professional manner. Strong interpersonal skills: organization and communication. Ability to work in a changing / fast-paced environment. Ability to deal with sensitive issues, confidentiality, and demonstrate reliability, loyalty and assertiveness and be able to initiate and implement ideas. Must have flexibility to accommodate the business needs which may include being called upon to work evenings, weekends, and or holidays. Effective leadership. Minimum 2 years industry related experience. Post Secondary education or Industry related certificate.