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Oxford’s commitment to customer service forms the foundation for everything we do. Invested in delivering service excellence, Oxford offers a dynamic and collaborative team environment with several growth opportunities. We are committed to delivering exceptional service in every interaction, every day.
The Assistant Resident Manager is important to the successful operation of a residential building/complex. The Assistant Resident Manager must have a service-oriented approach, excellent communication skills and work flexible hours.
Customer Service:- Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs.- Maintain an overall focus on enhancing the customer experience.- Foster a strong customer service culture amongst all staff and promote a strong sense of community.Management and Administration:- Comply with regualr fire and life safety standards.- Ensure a thorough knowledge and understanding of emergency procedures including fire, flood and mould remediation for all staff.- Maintain all logs and safety checks.- Maintain and update the resident directory.- Complete incoming and outgoing suite inspections and documents as required.Marketing and Leasing:- Encourage appointments with all prospective resident callers or walk-ins.- Inspect vacant suites daily to ensure rent readiness.- Sell the property to prospective residents in order to obtain a commitment to rent.- Complete all paperwork as required.
- Excellent communication and interpersonal skills.- A passion for excellence in customer service delivery.- Ability to resolve resident situations in a timely and professional manner.- Excellent customer service and organizational skills.- Industry experience is an asset.