We're hiring Customer Service and Technical Support Representatives in our Woodstock, NB office. We offer:$2.00/hour Bilingual Premium (French/English)Competitive Compensation PackageBonus Incentive Opportunities up to $2,800 annuallyExcellent company benefits including health and dentalMatched participation in group RRSPFitness and shower facilities on-site
Providing general account, billing and technical support to our customersProcessing service ordersMaintaining accuracy of customer databasesAssisting with reporting and administrationMaintaining service levels Achieving business and performance goals and objectives
Completion of post secondary education or an equivalent combination of training and experienceMinimum 2 years experience in a contact centre, help desk, or computer/technical support roleExperience with resolution of customer and technical issuesStrong computer skills with customer focus and a willingness to learnWell developed interpersonal and customer service skillsStrong time management and organizational skillsAbility to analyze and solve problemsGreat attention to detailAbility to prioritize and juggle multiple dutiesAbility to adapt and function proficiently in a fast-paced work environment
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. (formerly Barrett Xplore Inc.) is Canada's leading rural broadband provider. We believe everyone should have access to the transformative benefits of broadband, so we make our service available everywhere in Canada, including the hard to reach places. We overcome the challenges of Canada’s vast geography through our deployment of Canada’s first national 4G network, which leverages both fixed-wireless towers on the ground and next-generation satellites in space. Our customers live in the farthest reaches of the country and just outside of major urban centres, and through our coast-to-coast network of local dealers we connect them to all that the Internet offers. Xplornet is high-speed Internet - for all of Canada.
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