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Oxfords commitment to customer service forms the foundation for everything we do. Invested in delivering service excellence, Oxford offers a dynamic and collaborative team environment with several growth opportunities. We are committed to delivering exceptional service in every interaction, every day.
The objective of Oxford Properties Group multi-residential property management is to provide a unique, industry-differentiating customer experience, through the relentless pursuit of superior customer satisfaction, innovation in marketing, leasing, staff professionalism, technology utilization, and property operations.The Administrative Assistant is important to the successful operation of a residential building and is responsible for the overall performance of the property. This includes effective efficient administration, expense control, income maximization, the proper physical maintenance of the building(s) and surrounding property and daily management and training of support staff. The Administrative Assistant must have a service-oriented approach, excellent communication skills, and work flexible hours including month-end and on-call requirements. A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development.
Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs. Track, respond, update and follow-up on 310-maxx work orders Manage Purchase Orders (PO) process to ensure receipt and payment Manage, maintain, schedule staff and participate to ensure property, grounds and vacant suites are kept clean in accordance with company standards Coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property Manager.
Industry experience an asset. Post Secondary education preferred Strong command of MS Office products: Word, Excel, PowerPoint Detail-oriented; able to resolve problems using facts, sound reasoning and common sense Self starter with high degree of initiative, creativity and flexibility. A passion for excellence in customer service delivery Strong interpersonal skills. Excellent customer service, organization and communication skills Bilingual