Analyst, Business Process - Pension Operations

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The Business Process Analyst is responsible for the development, evaluation, documentation and implementation of operational workflows, processes, and operational change procedures. The Business Process Analyst will lead analysis and tracking of business process changes and transactional trends; and make appropriate recommendations that will positively impact the unit. The Business Process Analyst will be a key contributor to the professional teamwork environment across Pension Operations and other areas of the organization.


Lead and work with cross-functional project teams to identify and deliver process improvement initiatives that drive increased customer satisfaction and operational effectiveness and efficiency.
Complete the detailed analysis of processes within the Pension Operations area, while investigating cause-effect relationships and measuring process performance. This includes documenting current and future state of business process flows. Assist Manager, Pension Operations in analysis and interpretation of business data collected through various systems, including the business intelligence application.
Ensure effectiveness and efficiency of workflows through constant monitoring and analysis, making recommendations and adjustments as required.
Provide input for business requirements for Pension Operations system implementations and enhancements
Develop and communicate procedures to manage changes to operational processes, and evaluate continuously their appropriateness and effectiveness.
Perform impact analysis, formulate operational changes and implement recommendations made by Pension Services areas, e.g. Pension Policy, Pension Legal and Actuarial Services.
Work co-operatively and promote two-way communication with Project Manager, Business Lead/Subject Matter Expert, Testing Lead and Development lead to analyze problems identified during systems testing phase and apply solutions. Assist in the development, implementation, and continuous improvement and monitoring of management reporting for Pen Ops based on analysis of day-to-day operations and needs of the Pen Ops management team.
Provide management with status updates, feedback and appropriate reporting on process improvements initiatives.
Work closely with the team in supporting the development, implementation and maintenance of training programs that impacts all of Pension Operations


Post secondary education (preferably in an information systems discipline) with a minimum 5-year analytical experience derived from working in information systems, process improvement or process transformation; ideally in the Pension/financial industry.
Role-specific competencies include conceptual, innovative and creative thinking; active listening and understanding; and structured problem solving and analytical skills.
Demonstrated strong planning and organizational skills, with the ability to work independently with minimum supervision.
Strong customer service orientation and a professional approach; ability to interact with people at all levels within the organization
High level of integrity and ability to handle sensitive information.
Ability to utilize, identify interrelationships and analyze business data from various sources and optimize processing and service delivery.
Ability to write clear and thorough business cases and reports.
Ability to deal with ambiguity and changing priorities
Willing and able to learn quickly and adapt to a changing environment.
Six sigma designation and Business analysis certificate, are an asset.
Advanced working knowledge of Excel, MS Access and Microsoft Visio and data analysis techniques
Knowledge of the OMERS Act & Regulations and associated legislation (e.g. Pension Benefits Act, Income Tax Act, Family Law Act) and a sound knowledge of pension administrative policies and procedures in general, are an asset.
Demonstrated commitment to personal development and continuous learning.

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