Analyst, Operations

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The Operations Analyst will be responsible for a full range of activities which ensure the operational effectiveness and excellence of the business area that includes developing, implementing, and maintaining effectively management reports, documents, and tools/applications, required within the Analysis and Support team. The Operations Analyst will prepare statistical reporting, business reviews and workflows documents, operational initiatives and project management tracking, reconciliation activities, and financial control reporting analysis. The Operations Analyst will also assist the Managers in conducting any required analysis and research for operational initiatives. The Operations Analyst will report administratively to one of the managers of the Analysis and Support team, however, this person will work for all the managers within the Analysis and Support team. The Operations Analyst will also interact across Pension Operations as well as other teams within OMERS and is a key contributor to the professional services delivery and teamwork environment.


• Develop and preparation of ongoing management reports/documents as directed by the Analysis and Support Managers
• Within the Pen Ops Project Management framework, assist the management team in:
o Tracking and communicating the progress of all major new and current projects/assignments
o Assisting with the development of various department initiatives/projects, including resources, timelines, risks, communications, etc
o Maintaining priority list including status updates, new items and events.
o Developing and maintaining monthly reports on various department statistics and monthly dashboard on departments’ workflow on behalf of the Analysis and Support Team for Senior Management
o Ensuring project documents are stored appropriately as per the Records and Information Management (RIM) program
• Prepare documents related to Business Process reviews and workflow mapping
• Maintain and update documentation, templates, department work schedules, and presentations ensuring accuracy of information, communication, and formatting
• Execute all projects/activities coordination as required by Analysis and Support Management Team
• Ensure departmental statistical reports are completed in a timely and accurate manner, including financial/compliance tracking and reporting updates for Quality and Resource Management Team as required by Pension Accounting and Compliance
• Personally contribute to a client centric professional team environment by working together to achieve a culture of excellence through cooperation with all OMERS employees and supporting all organizational goals
• Make an effective contribution to the attainment of the division’s goals by means of suggestions and ideas, participation in projects and initiatives, as well as through the provision of effective administrative services


• Minimum of five years of related business experience within a professional environment
• Able to be accountable for, and take ownership of, assigned tasks from development to implementation
• Excellent planning and organizational skills necessary to coordinate a variety of duties of varying complexity in a constantly changing and time sensitive environment
• Excellent analytical skills and detailed oriented
• Proven problem solving skills and business acumen
• Able to prioritize and able to approach change and uncertainty with adaptability, flexibility and creativity
• Demonstrated effectiveness in working with all levels of staff
• Strong interpersonal skills and the ability to exercise sound judgment, tact and discretion as well as the ability to work with highly confidential data with both maturity and professionalism
• Superior technical/business writing, editing and formatting of documents
• Project management training and/or related experience
• Excellent working knowledge of Excel, Visio, Word, Microsoft Access and PowerPoint

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