Customer Service & Technical Support Representatives

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We're hiring Customer Service and Technical Support Representatives in our Woodstock, NB office.

We offer:
$2.00/hour Bilingual Premium (French/English)
Competitive Compensation Package
Bonus Incentive Opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Fitness and shower facilities on-site

Key responsibilities include:

Providing general account, billing and technical support to our customers
Processing service orders
Maintaining accuracy of customer databases
Assisting with reporting and administration
Maintaining service levels
Achieving business and performance goals and objectives

The ideal candidate will possess:

Completion of post secondary education or an equivalent combination of training and experience
Minimum 2 years experience in a contact centre, help desk, or computer/technical support role
Experience with resolution of customer and technical issues
Strong computer skills with customer focus and a willingness to learn
Well developed interpersonal and customer service skills
Strong time management and organizational skills
Ability to analyze and solve problems
Great attention to detail
Ability to prioritize and juggle multiple duties
Ability to adapt and function proficiently in a fast-paced work environment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Company Overview:

Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. (formerly Barrett Xplore Inc.) is Canada's leading rural broadband provider. We believe everyone should have access to the transformative benefits of broadband, so we make our service available everywhere in Canada, including the hard to reach places. We overcome the challenges of Canada’s vast geography through our deployment of Canada’s first national 4G network, which leverages both fixed-wireless towers on the ground and next-generation satellites in space. Our customers live in the farthest reaches of the country and just outside of major urban centres, and through our coast-to-coast network of local dealers we connect them to all that the Internet offers. Xplornet is high-speed Internet - for all of Canada.

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