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Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do? Then join Xplornet’s team of Customer Service Representatives in our Fredericton, NB office!

Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:
• Competitive compensation package
• $2.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
• Onsite fitness facility
• Strong focus on internal promotion, career path development and training
• Opportunities to work from home after six months tenure

Key responsibilities include:

• Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
• Providing general account, billing and technical support to our customers
• Processing service orders
• Maintaining accuracy of customer databases
• Assisting with reporting and administration
• Maintaining service levels and achieving business and performance goals and objectives

The ideal candidate will possess:

• Ideally you possess a post-secondary education (or an equivalent combination of training and experience)
• Minimum of 2 years working in a contact centre environment
• Strong customer focus and a willingness to learn
• Well-developed interpersonal and customer service skills
• Strong time management and organizational skills
• Ability to analyze and solve problems
• Attention to detail
• Ability to prioritize and multi-task while adapting in a fast-paced work environment
• Bilingualism (French/English) is an asset

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Company Overview:

Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. (formerly Barrett Xplore Inc.) is Canada's leading rural broadband provider. We believe everyone should have access to the transformative benefits of broadband, so we make our service available everywhere in Canada, including the hard to reach places. We overcome the challenges of Canada’s vast geography through our deployment of Canada’s first national 4G network, which leverages both fixed-wireless towers on the ground and next-generation satellites in space. Our customers live in the farthest reaches of the country and just outside of major urban centres, and through our coast-to-coast network of local dealers we connect them to all that the Internet offers. Xplornet is high-speed Internet - for all of Canada.

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