Joignez-vous à nous pour améliorer la qualité de vie de nos patients!

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

Position Summary

As an Account Executive, you will be an integral part of a collaborative team focused on delivering seamless services to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

This is a Work from Home position. Your home office work environment will need to be safe by Occupational Health and Safety standards, quiet, with few distractions and overall conducive to working productively, effectively and confidentially. You will require consistent internet capability of at least 25 Mbps, and preferably 50 Mbps, download speed. We will provide you with a computer, telephone and headset. Your office set up must allow the telephone to be physically connected by cable to your router.

What you'll be doing

• Facilitate new customer launches and implementation activities, the distribution of promotion materials, and custom-designed service delivery components when required
• Respond to customer queries and concerns
• Prepare, review, analyze and deliver customer reports
• Provide consultation to leaders regarding organizational psychological health & wellness and employee issues
• Deliver Wellness Sessions
• Attend regular customer meetings
• Participate in sales presentations as requested
• Manage customer account to contract satisfaction
• Update CRM (Salesforce), ensuring accurate customer information
• Review and develop promotional and awareness tool and strategies
• Understand customer needs, and identify opportunities for up-selling and cross-selling
• Provide online Employee Orientation Sessions and Supervisory Training
• Renew existing business
• Consult with customers and develop solutions for challenging business problems
• Conduct ongoing needs assessments with customer base to identify areas for partnership
• Invites Sales Director to facilitate further exploration and potential sales of new services when necessary

What we're looking for

• 2-year diploma in Marketing, Business Administration, HR or other relevant discipline
• 2-3 years’ experience in a professional business to business sales and/or account management environment
• Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
• Excellent verbal, listening and written communication skills; French skills are an asset
• Strong business acumen and unbridled curiosity
• Strong customer service, problem solving and negotiating skills
• Excellent organizational skills and a strong attention to detail
• Excellent presentation and meeting facilitation skills
• Ability to work independently as well as contribute to team objectives
• Proficient with Microsoft Office, and CRM software (Salesforce)
• Valid driver’s license, access to vehicle, and the ability to travel

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.