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Covid-19 Emergency Response First Call Care Counsellor

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Job Number:
Job Title:
Covid-19 Emergency Response First Call Care Counsellor
Job Type:
Perm F/T
City, Province, Country:
Work from home, Ontario, Canada
Job Category:
Allied Health
Open Positions:
Date Posted:
April 13, 2021
Closing Date:
May 31, 2021

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

Position Summary

Are you interested in supporting Canadians during these challenging times?

This is a truly unique opportunity connected to the clinical field that will provide much needed support to fellow Canadians through the Covid-19 pandemic! You will use your counselling abilities to provide telephonic support, tools and resources to meet the needs of a very diverse adult clientele.

These positions are permanent full-time, 37.5 hours weekly, working from home. This is a 24/7 operation including weekends and statutory holidays. You need to provide a quiet, confidential workspace and connectivity; we’ll provide you with a laptop, telephone and headset. The telephone will require a physical connection to your router.
We have immediate openings for the following shifts (Eastern time):
• 5pm to 1am
• 11pm to 7am
• 8pm to 4am

What you'll be doing

• Action in real time “warm transfer” referrals from our Triage Team
• Deliver solution-focused single session counselling aimed at providing rapid access to appropriate care and problem solving
• Make referrals to on-line support and psycho-educational tools, expert-assisted e-support, counselling, crisis response and referrals to acute care
• Enter client data into the electronic records system while responding to incoming telephone calls
• Identify crisis calls, conduct risk assessments and provide safety planning if necessary

What we're looking for

• Master’s degree in Psychology, Sociology, Counselling or Social Work and current registration with a relevant college is required
• Ability to build therapeutic rapport quickly and easily
• Previous experience with telephonic and/or one on one counselling would be an asset
• Ability to listen and to remain calm and empathetic under stressful situations
• Proficiency with MS Word and Outlook is required, as well as the ability to learn and adapt to new systems quickly
• Excellent verbal and written communication skills, French skills is required

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

Homewood Health Inc. is committed to ensuring that its teams reflect the diversity of our community and welcomes applications from all qualified individuals. In accordance with the various provincial legislations that we operate under, Homewood Health is committed to working in collaboration with any team member who may require workplace accommodation in order to successfully perform any or all aspects of their role. Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

What Our Team Has To Say

I work in a team-oriented atmosphere. Its the type of environment that makes you enjoy coming to work every day.

- Allison,Return to Work Services

Every day I feel well supported and I know that my work is appreciated at every level of the organization.

- Tamaura,Homewood Health Centre

Its gratifying to know that the services we provide through this vital work truly make a difference.

- Gabor,Stay at Work Services