CIMCO - Service Dispatcher

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Service Dispatcher

Position ID:
Job Title:
Service Dispatcher
Job Type:
City, Province, Country:
Mississauga, Ontario, Canada
Job Category:
Technical Service / Trades
Open Positions:
Posting Date:
November 10, 2021
Closing Date:
November 30, 2021

CIMCO Refrigeration is looking for a regular full time Service Dispatcher (Commercial HVAC) for our Mississauga Office, with a move to Burlington in mid 2022. This role will appeal to you if you are a highly organized professional who takes pride in the accuracy of your work, attention to detail and ability to exceed customer needs in a timely manner on a consistent basis.

The successful candidate will be responsible for answering service calls and coordinating manpower, material and equipment to meet customer needs.

Please note this is not an engineering role and is not suitable for those candidates looking for an entry level engineering role. If you are looking for an engineering role, please continue to watch employment opportunities for future engineering roles.

LOCATION: Temporarily work from Mississauga office with a future move to Burlington.

Role Responsibilities

• Handle incoming customer calls
• Create service orders and input in SAP system
• Dispatch mechanics and maintain overall schedule
• Review of customer service reports and timesheets for quality control purposes and compliance
• Ordering/coordination of parts and materials
• Maintain inventory and warehouse control

Required Professional Knowledge, Skills & Qualifications

• Post-secondary education preferred
• Proficiency in MS Word, Outlook, Excel
• Ability to deal directly with customers in a professional matter
• Strong organizational, planning, written and verbal communication
• Strong time management skills
• 1-2 years’ experience in an office environment
• Experience with SAP ERP system
• Experience working in dispatch / service coordination in HVAC is an asset
• Able to work effectively with little direct supervision
• Detail orientated and able to multi-task while working under time constraints
• Ability to deal with sensitive or confidential issues efficiently and professionally
• Able to adapt and change in a fast paced work environment

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.