CIMCO - Service Coordinator - Raleigh, NC
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Service Coordinator - Raleigh, NC

Position ID:
J0720-0975
Job Title:
Service Coordinator - Raleigh, NC
Job Type:
Full-time
City, Province, Country:
Raleigh, North Carolina, United States
Job Category:
Administration / Clerical
Open Positions:
1
Posting Date:
July 28, 2020
Closing Date:
August 31, 2020

CIMCO Refrigeration is looking for a regular full time Regional Product Support Coordinator for our Mid-Atlantic Region based out of Raleigh, NC. This role will appeal to you if you are a highly organized professional who takes pride in the accuracy of your work, attention to detail and ability to exceed customer needs in a timely manner on a consistent basis.

The successful candidate will have 1 to 3 years of experience in a similar role and be responsible for providing support for all aspects of Product Support execution including answering service calls and coordinating manpower, material and equipment to meet customer needs. The successful candidate will work closely with the Service Manager to ensure all work is scheduled and completed as required. Furthermore, you will assist in ensuring staff compliance with all corporate safety policies and procedures.


Location: Raleigh, North Carolina

Role Responsibilities

• Coordination of service jobs
• Handle incoming customer calls
• Create service orders and input in SAP system
• Dispatch mechanics and maintain overall schedule
• Review of customer service reports and timesheets for quality control purposes and compliance
• Liaise with parts suppliers, sales, billing, warranty and engineering departments
• Ordering/coordination of parts and materials
• Maintain inventory and warehouse control
• Assist in ongoing aspects of corporate safety program

Required Professional Knowledge, Skills & Qualifications

• Post-secondary education preferred
• Proficiency in MS Word, Outlook, Excel
• Ability to deal directly with customers in a professional matter
• Strong organizational, planning, written and verbal communication
• Strong time management skills
• 1-2 years’ experience in an office environment
• Experience with SAP ERP system
• Experience working in dispatch / service coordination
• Able to work effectively with little direct supervision
• Detail orientated and able to multi-task while working under time constraints
• Ability to deal with sensitive or confidential issues efficiently and professionally
• Able to adapt and change in a fast paced work environment
• Able to handle physical duties (lift up to 50 Lbs)

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

CIMCO Refrigeration is an equal opportunity employer who recognizes and values diversity. Upon request, CIMCO Refrigeration will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.