CIMCO - Service Manager(Industrial Refrigeration) - Mid Atlantic Region

CIMCO Employment Opportunities

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Service Manager(Industrial Refrigeration) - Mid Atlantic Region

Position ID:
Job Title:
Service Manager(Industrial Refrigeration) - Mid Atlantic Region
Job Type:
City, Province, Country:
Raleigh, North Carolina, United States
Job Category:
Technical Service / Trades
Open Positions:
Posting Date:
November 19, 2021
Closing Date:
December 31, 2021

The Service Manager, reporting directly to the Regional Manager and will be responsible for the management of the Mid Atlantic Service team.

Role Responsibilities

• Ensuring customer’s equipment operates efficiently with no unplanned down-time.
• Maximizing Field Service margins and growth opportunities
• Ensuring effective use of field service technician time through planned & unplanned service work (controlling unbilled hours)
• Supervision of field service technicians, providing clear work direction
• Ensuring H&S policies and practices are strictly enforced and TRIF metric is achieved
• Service Fleet & Inventory management
• Manage Service technician equipment & resources within budget guidelines
• Supervision of service dispatching and coordination
• Provide qualified mechanics for commissioning of project startups with project managers
• Take “4DX” training and be engaged with weekly conference calls with other Ontario Service Managers.
• Field service technical support
• Management of CSA’s
• Service warranty issue resolution
• Oil recovery management
• Recruitment of service mechanics

Required Professional Knowledge, Skills & Qualifications

• C of Q as a Refrigeration and Air Conditioning Systems Mechanic 313A
• At least 5 years of field service experience working with ammonia systems
• Grade 12 or equivalent along with post-secondary education.
• Ability to multi-task in fast paced office and field environment.
• Ability to respond to emergency calls after normal business hours

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.