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Job Details

Job order - J1017-0150 - Union Part Time
Title Hospitality Attendant
Category Hospitality
City Toronto, Ontario, Canada

Job Description Hospitality Attendant

Position Overview:
JOB SUMMARY

This position will be responsible for the preparation, sale and exceptional service of food and beverage (both alcoholic and non-alcoholic drinks) and other retail products available to customers at the teletheatre.

KEY RESPONSIBILITIES

• Provide prompt, friendly and courteous service to customers at all times
• Provide full service to customers with all food, beverage and retail purchases.
• Assemble, portion, heat, cook and bake food items as per established specifications
• Prepare, dispense and serve alcoholic beverages which include but are not limited to beer, wine, spirits as per established recipes and standards, and Smart Serve guidelines
• Prepare and serve hot and cold non-alcoholic beverages as per established specifications
• Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required
• Address all customer product and service needs, requests and concerns promptly
• Pick up, count and verify floats on a daily basis
• Collect and remit daily cash receipts along with supporting paper work Clean and sanitize work prep, service areas and all food service equipment
• Complete and submit all required opening/closing inventory counts & documentation including but not limited to food and beverage products, race programs, lottery tickets
• Perform daily inventory of retail products as required by manager
• Assist in monitoring product inventories and reporting deficiencies
• Consistently maintain and replenish supplies in service areas
• Report supply or equipment deficiencies to the MOD.
• Assist in merchandising of product and/or services
• Train and assist new personnel in established procedures and safe use of equipment
• Direct all customer complaints beyond scope of position to the Manager on Duty (MOD).

• Ensure adherence to all applicable government regulations including but not limited to the Ontario Lottery and Gaming, the Alcohol and Gaming Commission of Ontario, , Canadian Pari-Mutuel Agency and the policies defined by Woodbine Entertainment Group

JOB SPECIFICATIONS

Knowledge
• Knowledge of food preparation and service techniques, and beverage service practices
• Knowledge of Safe Food Handling practices and sanitation guidelines
• Sound knowledge of point of sales systems

Skills
• Demonstrated high quality service skills. Going above and beyond for the customer and exceeding expectations.
• Ability to multitask and work under various business levels
• Ability to communicate effectively in English (oral and written)
• Strong communication skills required to interact effectively with customers and colleagues
• Proven ability to be friendly, professional and courteous with customers at all times
• Strong tendering knowledge and processing procedures (counting and balancing) e.g. cash, debit and credit cards.
• Ability to count and perform physical inventories of products and retail assets
• Proven accuracy in performing mathematical calculations

Education and Experience
• Minimum two (2) years of related experience in retail or hospitality or other related service industries
• Smart Serve Certified
• Food Handlers Certification
• Secondary School Diploma an asset

Working Conditions
• Flexibility required as operational requirements may include weekend and evening work
• Regular physical requirements up to lifting 50lbs
• Ability to work in a noisy environment


Company Overview:

With roots dating back to 1881, Woodbine Entertainment Group has emerged as a leader in Canada’s entertainment industry.

Long recognized as the country’s largest and most innovative horse racing operator, the company has grown into an admired and respected multi-purpose entertainment organization delivering first-class service within its world-class facilities (Woodbine Racetrack, Mohawk Racetrack, Greenwood Teletheatre and WEGZ Stadium Bar).



Qualifications:

Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.

If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEG’s recruitment, selection and or/assessment process used to ensure you have access to a fair and equitable process.




Skills
  • Customer Service

Reference 176757

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