Job Details |
Job order - J1017-0150 - Union Part Time
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Title |
Hospitality Attendant |
Category |
Hospitality |
City |
Toronto, Ontario, Canada |
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Job Description |
Hospitality Attendant
Position Overview: JOB SUMMARY
This position will be responsible for the preparation, sale and exceptional service of food and beverage (both alcoholic and non-alcoholic drinks) and other retail products available to customers at the teletheatre.
KEY RESPONSIBILITIES
• Provide prompt, friendly and courteous service to customers at all times • Provide full service to customers with all food, beverage and retail purchases. • Assemble, portion, heat, cook and bake food items as per established specifications • Prepare, dispense and serve alcoholic beverages which include but are not limited to beer, wine, spirits as per established recipes and standards, and Smart Serve guidelines • Prepare and serve hot and cold non-alcoholic beverages as per established specifications • Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required • Address all customer product and service needs, requests and concerns promptly • Pick up, count and verify floats on a daily basis • Collect and remit daily cash receipts along with supporting paper work Clean and sanitize work prep, service areas and all food service equipment • Complete and submit all required opening/closing inventory counts & documentation including but not limited to food and beverage products, race programs, lottery tickets • Perform daily inventory of retail products as required by manager • Assist in monitoring product inventories and reporting deficiencies • Consistently maintain and replenish supplies in service areas • Report supply or equipment deficiencies to the MOD. • Assist in merchandising of product and/or services • Train and assist new personnel in established procedures and safe use of equipment • Direct all customer complaints beyond scope of position to the Manager on Duty (MOD).
• Ensure adherence to all applicable government regulations including but not limited to the Ontario Lottery and Gaming, the Alcohol and Gaming Commission of Ontario, , Canadian Pari-Mutuel Agency and the policies defined by Woodbine Entertainment Group
JOB SPECIFICATIONS
Knowledge • Knowledge of food preparation and service techniques, and beverage service practices • Knowledge of Safe Food Handling practices and sanitation guidelines • Sound knowledge of point of sales systems
Skills • Demonstrated high quality service skills. Going above and beyond for the customer and exceeding expectations. • Ability to multitask and work under various business levels • Ability to communicate effectively in English (oral and written) • Strong communication skills required to interact effectively with customers and colleagues • Proven ability to be friendly, professional and courteous with customers at all times • Strong tendering knowledge and processing procedures (counting and balancing) e.g. cash, debit and credit cards. • Ability to count and perform physical inventories of products and retail assets • Proven accuracy in performing mathematical calculations
Education and Experience • Minimum two (2) years of related experience in retail or hospitality or other related service industries • Smart Serve Certified • Food Handlers Certification • Secondary School Diploma an asset
Working Conditions • Flexibility required as operational requirements may include weekend and evening work • Regular physical requirements up to lifting 50lbs • Ability to work in a noisy environment
Company Overview: With roots dating back to 1881, Woodbine Entertainment Group has emerged as a leader in Canada’s entertainment industry. Long recognized as the country’s largest and most innovative horse racing operator, the company has grown into an admired and respected multi-purpose entertainment organization delivering first-class service within its world-class facilities (Woodbine Racetrack, Mohawk Racetrack, Greenwood Teletheatre and WEGZ Stadium Bar).
Qualifications: Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEG’s recruitment, selection and or/assessment process used to ensure you have access to a fair and equitable process.
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Skills |
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Reference |
176757 |
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