Job order - J1017-0150 - Union Part Time
||Toronto, Ontario, Canada
|| Hospitality Attendant
This position will be responsible for the preparation, sale and exceptional service of food and beverage (both alcoholic and non-alcoholic drinks) and other retail products available to customers at the teletheatre.
Provide prompt, friendly and courteous service to customers at all times
Provide full service to customers with all food, beverage and retail purchases.
Assemble, portion, heat, cook and bake food items as per established specifications
Prepare, dispense and serve alcoholic beverages which include but are not limited to beer, wine, spirits as per established recipes and standards, and Smart Serve guidelines
Prepare and serve hot and cold non-alcoholic beverages as per established specifications
Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required
Address all customer product and service needs, requests and concerns promptly
Pick up, count and verify floats on a daily basis
Collect and remit daily cash receipts along with supporting paper work Clean and sanitize work prep, service areas and all food service equipment
Complete and submit all required opening/closing inventory counts & documentation including but not limited to food and beverage products, race programs, lottery tickets
Perform daily inventory of retail products as required by manager
Assist in monitoring product inventories and reporting deficiencies
Consistently maintain and replenish supplies in service areas
Report supply or equipment deficiencies to the MOD.
Assist in merchandising of product and/or services
Train and assist new personnel in established procedures and safe use of equipment
Direct all customer complaints beyond scope of position to the Manager on Duty (MOD).
Ensure adherence to all applicable government regulations including but not limited to the Ontario Lottery and Gaming, the Alcohol and Gaming Commission of Ontario, , Canadian Pari-Mutuel Agency and the policies defined by Woodbine Entertainment Group
Knowledge of food preparation and service techniques, and beverage service practices
Knowledge of Safe Food Handling practices and sanitation guidelines
Sound knowledge of point of sales systems
Demonstrated high quality service skills. Going above and beyond for the customer and exceeding expectations.
Ability to multitask and work under various business levels
Ability to communicate effectively in English (oral and written)
Strong communication skills required to interact effectively with customers and colleagues
Proven ability to be friendly, professional and courteous with customers at all times
Strong tendering knowledge and processing procedures (counting and balancing) e.g. cash, debit and credit cards.
Ability to count and perform physical inventories of products and retail assets
Proven accuracy in performing mathematical calculations
Education and Experience
Minimum two (2) years of related experience in retail or hospitality or other related service industries
Smart Serve Certified
Food Handlers Certification
Secondary School Diploma an asset
Flexibility required as operational requirements may include weekend and evening work
Regular physical requirements up to lifting 50lbs
Ability to work in a noisy environment
With roots dating back to 1881, Woodbine Entertainment Group has emerged as a leader in Canadas entertainment industry.
Long recognized as the countrys largest and most innovative horse racing operator, the company has grown into an admired and respected multi-purpose entertainment organization delivering first-class service within its world-class facilities (Woodbine Racetrack, Mohawk Racetrack, Greenwood Teletheatre and WEGZ Stadium Bar).
Woodbine Entertainment Group is committed to supporting an inclusive, barrier- free recruitment and selection process in a work environment where all employees feel valued, respected and supported.If you are contacted by a member of our team, please advise if you require any accommodation with respect to WEGs recruitment, selection and or/assessment process used to ensure you have access to a fair and equitable process.
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