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Job order - J1218-0003 - Term, Full-time
Title Account Resolution Specialist
Category Customer Care
City Woodstock, New Brunswick, Canada

Job Description Account Resolution Specialist

Position Overview:*
We are looking for a 1 year term Account Resolution Specialist to be based in our Woodstock, NB office location. This position will be responsible for handling collections inbound and outbound calls, billing and administration for Xplornet Communications Inc. subscriber accounts.

Key responsibilities include:
• Fast pace, high volume environment of inbound and outbound calls from and to delinquent Subscriber accounts.
• Answer all cases and email communication as required on a timely basis
• Monthly agency assignment of delinquent accounts and updating of monthly reporting. As well, answering any outstanding agency questions.
• Manage the daily suspension/ deactivation and reporting of delinquent accounts
• Send out Delinquency (Dunning) letters- PAD/ PAC- 30,60, 90 day letters and reporting
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Other responsibilities as deemed necessary by the department


The ideal candidate will possess:
• Knowledge of Microsoft Excel, Outlook, Word, and Access is required
• Well-developed analytical skills with an acute attention to detail
• Strong interpersonal and communication skills
• Accounts Receivable Knowledge/experience
• Knowledge of Billing & Collection Procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Post-secondary education (Community College) and a minimum of 1-2 years of relevant experience in a credit/collections role, or an equivalent combination of training and experience
• Experience with a CRM system such as Salesforce is a definite asset
• Bilingualism is an asset


Condition of employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.



Company Overview:

Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada’s leading broadband service providers. For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.




Skills
  • Analyzing Customer Needs

Reference 219792

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